Free Microsoft PL-600 Actual Exam Questions - Question 15 Discussion
DRAG DROP A national retail company has multiple data sources, including the following: • online e-commerce platform • CRM system • HR system • customer support system The company requires a unified view that includes all relevant data for the following data source requirements: • include certification information for employees • understand purchasing behavior and preferences • enhance customer service You need to configure the solutions. Which data source should you configure for each requirement? To answer, move the appropriate data sources to the correct requirements. You may use each data source once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point. 
I’d say HR is definitely for certification info since employees are managed there. Online e-commerce fits purchasing behavior, and customer support system aligns best with enhancing customer service. CRM seems less relevant here.
Customer support system fits best for enhancing customer service here.
I’m with you on HR for certifications since that’s where employee data is stored. For purchasing behavior, the e-commerce platform is the obvious pick because it logs orders and preferences directly. For enhancing customer service, I’d go with the CRM system because it tracks customer interactions and helps personalize support. The customer support system might seem like a choice for customer service, but it usually just manages tickets rather than giving a full customer view. So HR for certifications, e-commerce for buying habits, and CRM for customer service feels right to me.
I agree with using the HR system for certification info since that’s where employee records usually live. For purchasing behavior, the online e-commerce platform makes sense because it tracks transactions and preferences directly. Customer support system seems like the best fit to enhance customer service because it holds interaction data and issues. CRM might overlap with customer support but doesn’t typically capture detailed support tickets. So I’d say HR for certifications, e-commerce for buying habits, and customer support for service enhancement. Makes sense considering where each type o
This one is kinda confusing-like, does the HR system cover certification info only? I’d pick HR for certifications, e-commerce for buying behavior, and CRM for customer service. What did others go with?