Free Microsoft Power Platform PL-200 Actual Exam Questions - Question 10 Discussion
HOTSPOT You need to design the FAQ solution to handle unknown responses. Which component should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
Fallback’s for catching those weird inputs that don’t fit any FAQ, but without a knowledge base or QnA Maker, there’s nothing to respond with. So I’d say both fallback and knowledge base are necessary here.
Besides fallback, I think the QnA Maker or knowledge base part is key since it holds the FAQs themselves. You can’t handle unknown questions if there’s no source to check first.
I think the fallback is definitely part of it, but we also need a QnA Maker or knowledge base component to actually provide answers. So probably both needed, not just fallback alone.
I’d pick the fallback component since that handles unexpected inputs in FAQs.
This question feels incomplete without more context. The screenshot doesn’t really explain what "unknown responses" means specifically for the FAQ setup, or what the components are supposed to do. Usually handling unknowns involves some fallback or default response, but none of the options in the image are clearly described enough. Would be good if someone could add a clearer explanation about each component’s role here so it’s easier to pick the right ones confidently. Without that, it’s kind of guesswork.