Free Microsoft Dynamics MB-800 Actual Exam Questions - Question 5 Discussion
You need to train the sales department how to correct posted sales invoices.
Which action should you use for each scenario? To answer, drag the appropriate actions to the
correct scenarios. Each action may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
I think for scenarios involving wrong amounts or products, credit notes plus new invoices fit best since you can’t change a posted invoice directly. For address errors, just correcting the invoice should work fine without extra docs.
For wrong amounts, credit note plus new invoice is safest.
If the invoice is posted, you usually can’t edit amounts directly, so credit notes are safer.
If the invoice has a wrong amount or product, issuing a credit note and new invoice makes sense. For minor errors like address or contact info, just correcting the posted invoice is easier and avoids extra steps.
I think for wrong invoice amounts or items, option B (credit note + new invoice) is best because you can't just edit posted invoices. For fixing small errors like wrong customer info, the correction action might work without canceling everything.
Another way to approach this is by focusing on what can and can’t be changed after posting. For example, if the invoice has a wrong customer but the amounts are correct, you typically can’t just edit it—you’d cancel the invoice and create a new one to keep records clean. For small errors like missing line items, a credit note plus a new invoice is better since you can’t just add lines to a posted invoice. So matching the action to the type of mistake—customer info vs. product/price—helps decide if you cancel or credit and re-invoice.
For posted invoices with wrong amounts, using credit notes plus new invoices (option B) seems right. For correcting customer details, maybe an invoice correction could work instead of canceling everything completely.
I think one way to narrow it down is remembering that if the invoice has already been posted and you need to fix amounts, using a credit note followed by a new invoice is usually the correct approach. You don’t want to edit a posted invoice directly because that messes with accounting. Also, canceling a document typically only fits if the invoice was completely wrong or shouldn’t have been posted at all. So depending on whether the error is minor or major, that should guide which action to pick.
For this one, I figured it’s mostly about knowing which correction method fits each type of invoice mistake. For example, if it's a simple data entry error like wrong quantity or price, using a credit note to offset the mistake makes sense. But for scenarios where the invoice is totally wrong or needs to be replaced, issuing a new corrected invoice or canceling the original might be better. So I matched actions based on whether the invoice can be adjusted directly or if it requires reversal and reissue. Does anyone else think some scenarios might allow multiple correct approaches depending on
Can someone share what the scenarios actually say? Need more details first.