Free Microsoft Dynamics MB-700 Actual Exam Questions - Question 2 Discussion
HOTSPOT A distribution center uses Dynamics 365 Supply Chain Management. When product returns are received at the distribution center, they are inspected, and a replacement is sent to the customer. Customer service processes both the return receipts and replacement orders to speed up the process. The system must be able to prevent a single user from completing an entire return process. You need to recommend a solution. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
I agree that splitting the tasks between options C and D makes the most sense to ensure no single user can complete the entire return process. Another way to look at it is by considering the principle of segregation of duties, which is exactly what these two roles enforce. From what I know, Dynamics 365 does support role-based security that can be configured to prevent overlaps by restricting what each role can access and perform. So picking those two roles isn’t just logical, but also supported by the system’s native controls without needing extra custom work.
C and D split tasks well, stopping one user from doing all steps alone.
I’d say picking D and C is smart since they handle different tasks — that way, no one can do the whole return alone. It’s all about splitting duties so the system enforces that.
I’d go with D for the returns receipt and C for replacement orders since that splits the process between different roles. This setup should help prevent one person from handling everything alone.
I think the key is picking roles that naturally separate duties, like D and C, since they cover different steps. That way, one user can’t do both parts, satisfying segregation of duties.
D for return receipt and C for replacement order.