Free Microsoft Dynamics MB-230 Actual Exam Questions - Question 7 Discussion
Which two actions should you perform? Each correct answer presents part of the solution. NOTE:
Each correct selection is worth one point.
Couldn’t it be B and E? Adding the chatbot to the queue and setting context seems basic.
D imo, setting up separate queues is crucial for clear workflow, and E helps the chatbot understand context better, which improves its responses. Without context variables, the chatbot might miss important info.
Maybe C and D work better. You need to enable AI suggestions (C) so the chatbot can respond smartly, and definitely set up separate queues (D) for managing chatbot and human agents.
Option A and D feel like the right picks. You definitely need to create separate queues (D) to handle chatbot and human agents properly. Plus, enabling a Microsoft Copilot Studio chatbot to end conversations (A) sounds like a core action to wrap up chats cleanly. Adding the chatbot to a human agent queue (B) might confuse roles, and configuring context variables (E) seems more advanced than basic setup. AI suggestions (C) are useful but probably not a must-have step for initial configuration.
B and D seem right, but is E also needed here?