Free Microsoft Dynamics MB-230 Actual Exam Questions - Question 2 Discussion
DRAG DROP A Dynamics 365 Customer Service organization uses routing rules to escalate cases. Security roles have not been modified or created. You need to modify the routing rule set that is currently in use and enforce the principle of least privilege. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 
I think you should start by disabling the active routing rule set to prevent conflicts. Then update the rules as needed, modify security roles for least privilege, assign the updated roles, and finally activate the new routing rule set.
I’d kick off by updating the routing rule set first since that’s the core task. Then limit access by assigning the least privileged role that can still edit these rules, finally activating the new set after changes are locked down.
Start by limiting editing access, then update routing rules and activate them.
Start by assigning the System Administrator role only to users who must edit routing rules (step 1). Then, disable other roles with broader privileges to keep it minimal. Finally, update and activate the routing rule set so changes take effect.
Can someone clarify if the question assumes the default security roles are already assigned to the users who manage routing rules? Also, is there any detail on which specific privileges or entity permissions are considered when enforcing least privilege here? The screenshot doesn’t specify that part, so it's tricky to know exactly what changes are needed beyond just editing the routing rule set.