Free Microsoft Dynamics MB-230 Actual Exam Questions - Question 13 Discussion
DRAG DROP A company implements Dynamics 365 Customer Service. You must create an external-facing website that allows customers to perform the following tasks:
• View the status of open support incidents.
• Search knowledge base articles.
• Access support discussion forums.
• Update customer profile information.
You need to create the portal. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 
Start with portal creation, then add incident views before knowledge base and forums.
I’d start by creating the portal first to set the foundation, then enable authentication before adding incident views and knowledge base search since profile updates require logged-in users. Forums can come last as they’re less critical initially.
Think starting with portal creation, then setting up incident views, knowledge base, and finally forums fits best.
Does the question specify which portal template to start with? Knowing whether it’s a Customer Self-Service or Partner Portal could affect the sequence here.