Free Microsoft Dynamics MB-230 Actual Exam Questions - Question 1 Discussion
HOTSPOT You need to configure each escalation scenario. Which configuration should you use for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
For scenario 1, option B fits since it shows a call escalation. Scenario 2’s alert icon lines up with option C for notifications. I’d rule out email since none of these icons really suggest that method here.
Looks like scenario 1 matches the call escalation icon, so option B fits there. Scenario 2 shows a notification alert, so option C seems right for that one. The icons are key to these choices.
I’d focus on the escalation method icons in the screenshot; they hint if it’s email, call, or notification. Matching those to the right steps should help nail each scenario's config.
This one needs more context; the screenshot alone isn’t clear enough.