Free CompTIA Project+ PK0-005 Actual Exam Questions - Question 4 Discussion

It’s B for me too. The SLA’s main job is to define how fast they’ll handle problems, not to list out the issues or focus on costs directly. The work breakdown stuff is more project management, not SLA.

It’s B for me too. Resolution time is really the heartbeat of an SLA—it's all about how quickly problems get fixed to keep the service running smoothly. The issue list might be documented somewhere, but it’s more of a project or support artifact, not part of the formal SLA. Work breakdown structure and cost optimization are definitely outside the scope of SLAs, which focus on service commitments rather than planning or cost-cutting.

B, because resolution times set clear service expectations in SLAs.

Maybe A makes the most sense here since SLAs typically define how quickly issues get fixed, unlike cost optimization or project plans. Resolution time is more concrete for service agreements.

B/C? Issue list (B) could be considered part of the SLA if it’s explicitly referenced as a way to track agreed issues, though that’s less common. The work breakdown structure (C) is usually project management stuff, not SLA content. Resolution time (A) feels more like a service level metric, which aligns better with typical SLA elements. Cost optimization (D) doesn’t fit as it’s more strategic than contractual. So between B and C, B might have some relevance, but A still seems stronger if we think about SLA’s focus on measurable service commitments.

D imo, cost optimization feels more like a business goal than a specific SLA element. SLAs usually focus on measurable service metrics, like response or resolution times. The work breakdown structure (C) is more project management stuff, not what you’d find in an SLA. So, the resolution time (A) still seems like the most logical part of the agreement here.

Not B, issue lists are internal tools rather than formal SLA terms. Resolution time (A) fits best since SLAs usually specify how quickly problems must be resolved.

A resolution time is a clear, measurable SLA component related to service levels.

Probably B. Issue lists are more about tracking problems, not a formal SLA part. Resolution time clearly defines expectations, so that fits the SLA better than the other options.

D imo, cost optimization sounds more like a business goal rather than a specific SLA element. Resolution time fits better as it directly relates to service performance criteria.

Maybe B. Resolution time makes the most sense because SLAs are all about defining service levels and timelines for fixing problems. The issue list or work breakdown structure seem more like internal project docs, not something the SLA would cover. Cost optimization doesn’t really fit into a typical SLA either since it’s more of a business strategy than a service commitment. So, I think this is about what’s guaranteed in the SLA, and resolution time fits best.

Resolution time is a typical SLA metric, so I’d go with B.

Option B feels right since resolution time is a key SLA component—it's all about service expectations. The issue list (C) or work breakdown structure (D) are more project management artifacts, not SLA elements. Cost optimization (E) isn't typically spelled out in SLAs either. So, B stands out as the most relevant here.

Seems like they're asking about SLAs, so B sounds right for resolution time.