Free CompTIA Network+ N10-009 Actual Exam Questions - Question 14 Discussion
marketing department. The user reports that they cannot access the marketing department’s shared
drives but can access the internet. Which of the following is the most likely cause of this issue?
Probably B. If the gateway settings are wrong, internet might still work via a default route, but accessing specific network resources like shared drives could fail due to routing issues.
C The internet access but no shared drive access really points to VLAN issues. If the port is on the accounting VLAN, the user would still get internet since that’s usually routed out by default, but won’t see marketing resources locked to a separate VLAN. Other options like gateway or duplex wouldn’t cause this selective access problem as clearly.
It’s definitely C here. If the user’s port is set to the accounting VLAN, they’d get internet access since that usually goes through the default gateway, but wouldn’t reach marketing shares restricted to a different VLAN. The other options don’t fully explain why internet works but marketing shares don’t. Gateway settings would block all traffic, and duplex or SVI IP issues wouldn’t selectively block shared drives. So the VLAN mismatch makes the most sense as it controls which network segments the user can access.
I think the answer is C. Incorrect VLAN assignment. Since the user is on the accounting floor but from marketing, their port might be on the accounting VLAN, so they can access the internet but not the marketing shared drives.