Free Cisco CLCEI 300-820 Actual Exam Questions - Question 15 Discussion
When a Jabber user attempts to connect from outside of the organization, the user enters the login
information as "[email protected]" and receives the error "Cannot find your services
Automatically". The engineer tries to resolve SRV records used by Jabber.
DNS A record "expressway-e.example.com" points to the Expressway-E IP and "cucm.example.com"
points to the Cisco Unified Communications Manager.
Which change resolves the DNS problem?
Changing the priority (D) won’t fix the root cause since the issue is about external DNS exposure. The main problem is the internal-only cisco-uds record showing up externally, so removing it (C) is cleaner.
Option C makes sense; cisco-uds SRV is internal and shouldn’t be on external DNS.
Makes sense that the cisco-uds SRV record should be removed externally since it's typically internal-only. That fits with option D being about priority, which seems less relevant here. So, C.
This one threw me off at first, but I’m going with C. Removing the cisco-uds SRV record from external DNS makes sense because that record is generally for internal use only. If it stays on external DNS, Jabber might get confused when trying to locate services from outside. So cleaning up those records externally could fix the “Cannot find your services Automatically” error without affecting internal lookups.
D imo, adjusting SRV priority could fix which service is found first.
Maybe C, removing cisco-uds SRV record externally could clear conflicts.
It’s A, cisco-uds should point to Expressway-E for proper external service discovery.
C imo, seems like the cisco-uds SRV record might be messing with external lookup.