Free AWS AIF-C01 Certified AI Practitioner Actual Exam Questions - Question 12 Discussion
wants to decrease the number of actions call center employees need to take to respond to customer
questions.
Which business objective should the company use to evaluate the effect of the LLM chatbot?
I’m thinking it’s B too because if calls get shorter, employees probably have fewer follow-up tasks, which matches the goal of reducing their actions. B
It’s B because average call duration directly reflects how much time employees spend handling queries, so reducing it shows the chatbot’s effectiveness in cutting down their workload.
C imo, since corporate social responsibility usually isn't directly tied to chatbot performance. The goal here is clearly about reducing employee workload, so metrics that don’t reflect operational efficiency don’t really fit. Website engagement (A) might matter for some chatbots but not if the focus is on call center actions. Regulatory compliance (D) is important but unrelated to the efficiency of answering customer questions. So B still feels like the best match given the goal to cut down employee actions and call duration.
Makes sense to focus on efficiency, so B fits best here.
B imo