Free ServiceNow CSA Actual Exam Questions - Question 7 Discussion

C. The sn_knowledge_import permission definitely sounds like it specifically controls importing rights, which feels more accurate than generic roles like “Can contribute” or vague labels. Even if “Can import” is a phrase that fits the action, it might not be a real permission or role in the system. Permissions usually have that sn_ prefix, so I’d trust C as the technical answer here.

C The sn_knowledge_import sounds like a specific permission that controls the ability to import, which seems more precise than just a general role like “Can contribute.”

D. The option "Can import" fits best because it directly relates to the action of importing articles. Even if sn_knowledge_import is a permission, the question seems to lean towards what kind of access level or role the user needs, and "Can import" sounds like a role or access right that grants that ability outright. The other options are either too generic (like "Can contribute") or sound more like permissions rather than actual user access levels needed for importing.

Makes sense to me that it would be a specific import permission, so I’d go with C, sn_knowledge_import. It sounds like the exact right role for importing content. C

D. Can import sounds right for importing articles.