Free ServiceNow CSA Actual Exam Questions - Question 3 Discussion
Question No. 3
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role
What type of rules (s) would you use to implement this requirement?
Select one option, then reveal solution.
US
FU
Farhan U.
2026-02-12
I think C fits best since UI Policies can enforce mandatory fields and visibility based on roles, plus update other fields like admin state. The others don’t cover all these needs together. C
0
FU
Farhan U.
2026-01-29
C The UI Policy can handle mandatory fields and visibility, plus it can set field values like admin state automatically, so it covers all parts here more neatly than the other options.
0
AA
Arjun A.
2026-01-26
It’s C because UI Policies handle making fields mandatory and controlling visibility based on roles, plus they can trigger field value changes like setting admin state to Resolved. Other options don’t cover all these parts together.
0
NI
Naveed I.
2026-01-15
Option C seems right here. UI Policy is good for making fields mandatory and hiding/showing based on roles.
0