Q: HOTSPOT Match terms with the definitions related to Strategic Conformance: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-SAM/page_21_img_1.jpg

HERE ARE THE CORRECT MATCHES FOR THE PROVIDED DEFINITIONS. SOFTWARE ENTITLEMENT RIGHTS TO UTILIZE PREVIOUS OR FUTURE VERSIONS. CORRECT ANSWER: DOWNGRADE/UPGRADE ABILITY TO UTILIZE THE SOFTWARE FOR A LIMITED AMOUNT OF TIME. CORRECT ANSWER: SOFTWARE SUBSCRIPTION SPECIFIC NUMBER OF USERS OR DEVICES THAT CAN ACCESS A PRODUCT. CORRECT ANSWER: CLIENT ACCESS COMPLIANCE DASHBOARDS. CORRECT ANSWER: PUBLISHER PACK Explanation: Downgrade/Upgrade: These are specific software entitlement rights. Downgrade rights permit a user to run a previous version of the software, while upgrade rights (often included in maintenance or subscription) entitle a user to future versions as they are released. Software Subscription: This is a licensing model where the right to use the software is granted for a finite, recurring period (e.g., monthly or yearly). Use is contingent on payment, fitting the definition of "a limited amount of time." Client Access: A Client Access License (CAL) is a common license type in server environments. It grants a specific user (User CAL) or device (Device CAL) the legal right to access and utilize the services of a server product. Publisher Pack: In Software Asset Management (SAM) tools, a Publisher Pack is a data add-on that provides publisher-specific licensing rules, product use rights, and reporting templates. These are used to populate and run compliance dashboards .

Question 1

Which SAM role must be a trained ServiceNow administrator?

Accepted Answer

A

Explanation: The samadmin role is responsible for the comprehensive setup, configuration, and maintenance of the Software Asset Management application. This includes managing system properties, configuring integrations with external data sources (like SCCM or Jamf), and overseeing data import and reconciliation jobs. These tasks often require elevated platform-level permissions and a thorough understanding of the ServiceNow platform's architecture, which are the core competencies of a trained ServiceNow administrator. Assigning this role to a platform administrator ensures that the foundational and technical aspects of the SAM application are managed effectively, preventing configuration issues that could impact the entire instance.

Question 2

What is the name of the Scheduled job that runs daily for normalization?

Accepted Answer

D

Explanation: The "Discovery Model Normalization" is the specific, out-of-the-box scheduled job that runs daily to perform the normalization process in ServiceNow Software Asset Management (SAM). This job queries for discovery models that have a normalization status of 'New', 'Match Not Found', or 'Publisher Not Normalized'. It then compares these records against the ServiceNow Content Library to standardize the publisher, product, and version information. This is a critical, foundational process for accurate software reconciliation and license compliance.

Question 3

Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)

Accepted Answer

B, D

Explanation: License metrics such as 'Per User' and 'Per Named User' directly tie a software usage right to an individual. To manage and demonstrate compliance for these entitlements within ServiceNow Software Asset Management (SAM), an explicit 'allocation' is required. An allocation is a record that formally assigns a license from an entitlement to a specific user record in the system. This process is fundamental for tracking consumption against the total number of purchased rights and is a prerequisite for the reconciliation process to accurately determine the compliance position for these user-centric metrics.

Question 4

Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)

Accepted Answer

B, C, D

Explanation: ServiceNow's core reporting engine, which the Software Asset Management (SAM) Professional application utilizes, allows reports to be exported in several standard formats. These formats facilitate sharing, printing, and further data analysis. The available options include PDF for a static, formatted document, CSV (Comma-Separated Values) for raw data export into other systems, and XLS/XLSX for direct use in Microsoft Excel. This functionality is a standard feature of the Now Platform and is not unique to, but is fully available within, SAM Professional.

Question 5

What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?

Accepted Answer

B

Explanation: The ServiceNow entitlement import process is specifically configured to parse data from the first worksheet within the Excel template file. If entitlement data is placed on any other worksheet, the import set will be created, but no data will be loaded into the import set table, causing the import to fail. Therefore, ensuring the data is on the correct tab is a critical prerequisite for a successful upload.

Question 6

Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?

Accepted Answer

C

Explanation: The offline export utility that comes with the Manage On-Premise Library (com.snsamponprem) plugin generates a ZIP file that contains ONLY three data sets: Software Library, SKU Library, and Content Library. Normalization content (publishers, products, versions, patterns, and classification rules) is intentionally excluded to avoid conflicts with the stand-alone Normalization Data Services. Therefore, claiming that “Normalization content is eligible for the export feature” is incorrect. All other statements accurately reflect documented on-premises behaviour: the “Manage Software Library” module opens an interceptor that allows import or export, on-prem instances do not receive automatic updates, the on-prem plugin is auto-activated with SAM Pro, and customers must still opt-in to Content Service from the setup page.

Question 7

If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?

Accepted Answer

D

Explanation: In ServiceNow, when using an Import Set and a Transform Map to process incoming data, the behavior for handling non-matching records is controlled by the Transform Map settings. The question specifies that if a value from the import source does not exist in the target table, a new record should not be created. This is achieved by ensuring the "Create" checkbox on the Transform Map is unchecked. When "Create" is unchecked and no matching record is found (based on the coalesce settings), the system's default action is to ignore the source row and proceed to the next one. No new record is created, and no existing record is updated.

Question 8

In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to:

Accepted Answer

C

Explanation: After running reconciliation in ServiceNow Software Asset Management (SAM), the software model results page (or License Workbench) displays the compliance position. If a license deficit exists, ServiceNow provides several remediation options. Besides creating a purchase order to acquire new licenses, a primary remediation action is to create removal candidates. This process identifies unlicensed software installations and generates change requests or catalog tasks to have the software uninstalled from specific devices, thereby reducing consumption and bringing the organization back into compliance.

Question 9

Which of the following SAM roles has permission to grant a user the script writing capability?

Accepted Answer

C

Explanation: The samdeveloper role is specifically designed for users who need to create or customize content within the Software Asset Management (SAM) application. According to official ServiceNow documentation, the samdeveloper role contains the scriptwriter role, but scoped specifically to the SAM application. This grants a user the ability to write and modify scripts, such as those required for creating custom license metrics or custom product definitions, without granting them global scripting permissions that could affect the entire platform.

Question 10

HOTSPOT Match terms with the definitions related to Strategic Conformance: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-SAM/page_21_img_1.jpg

Accepted Answer

HERE ARE THE CORRECT MATCHES FOR THE PROVIDED DEFINITIONS.

SOFTWARE ENTITLEMENT RIGHTS TO UTILIZE PREVIOUS OR FUTURE VERSIONS.

CORRECT ANSWER: DOWNGRADE/UPGRADE

ABILITY TO UTILIZE THE SOFTWARE FOR A LIMITED AMOUNT OF TIME.

CORRECT ANSWER: SOFTWARE SUBSCRIPTION

SPECIFIC NUMBER OF USERS OR DEVICES THAT CAN ACCESS A PRODUCT.

CORRECT ANSWER: CLIENT ACCESS

COMPLIANCE DASHBOARDS.

CORRECT ANSWER: PUBLISHER PACK

Explanation: Downgrade/Upgrade: These are specific software entitlement rights. Downgrade rights permit a user to run a previous version of the software, while upgrade rights (often included in maintenance or subscription) entitle a user to future versions as they are released. Software Subscription: This is a licensing model where the right to use the software is granted for a finite, recurring period (e.g., monthly or yearly). Use is contingent on payment, fitting the definition of "a limited amount of time." Client Access: A Client Access License (CAL) is a common license type in server environments. It grants a specific user (User CAL) or device (Device CAL) the legal right to access and utilize the services of a server product. Publisher Pack: In Software Asset Management (SAM) tools, a Publisher Pack is a data add-on that provides publisher-specific licensing rules, product use rights, and reporting templates. These are used to populate and run compliance dashboards .

Question 11

HOTSPOT Define the three catalogs that support the request and procurement process. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-SAM/page_9_img_1.jpg

Accepted Answer

PRODUCT CATALOG: COLLECTION OF MODELS IN THE ENVIRONMENT.

SERVICE CATALOG: LISTING OF GOODS AN ORGANIZATION PROVIDES.

VENDOR CATALOG: LISTING OF GOODS OFFERED OR AVAILABLE BY A THIRD PARTY.

Explanation: The Service Catalog is the user-facing portal where an organization lists the services, goods, and products it provides to its users for request. The Product Catalog is a backend repository for asset management, containing the specific models (e.g., "Dell Latitude 5440," "Apple iPhone 15") that define the items. The Vendor Catalog contains items offered by external, third-party suppliers, including their specific part numbers and pricing, which is used for procurement.

Question 12

HOTSPOT Match the best practice method for the amount of data: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-SAM/page_3_img_1.jpg

Accepted Answer

LARGE AMOUNT OF DATA: MANUAL

MEDIUM AMOUNT OF DATA: DISCOVERY

SMALL AMOUNT OF DATA: IMPORT DATA

Explanation: Best practices for data ingestion and table creation vary based on data volume to balance performance and convenience: Large amount of data requires a Manual approach. Manually defining the schema (e.g., using CREATE TABLE DDL) is critical to precisely optimize data types, partitioning, distribution, and indexing. This level of control is essential for ensuring query performance and storage efficiency at scale. Small amount of data is best handled using Import data wizards. Tools like the "Get Data" experience in Microsoft Fabric provide maximum convenience by automatically inferring the schema and loading the data, which is ideal for quick, ad-hoc analysis where performance is not the primary concern. Medium amount of data benefits from a Discovery process. This implies a hybrid approach. You use schema discovery or profiling tools to inspect the data's structure first, then refine the suggested schema before a full import. This balances the convenience of inference with the need for better-than-default performance.

Question 13

HOTSPOT Match the type of result levels with the corresponding definition. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/ServiceNow_CIS-SAM/page_13_img_1.jpg

Accepted Answer

ONLY CREATED WHEN AN ENTITLEMENT EXISTS FOR THE PRODUCT.

LICENSE METRIC RESULT

UTILIZED TO DETERMINE COMPLIANCE OPTIONS BECAUSE THE INFORMATION INCLUDES RIGHTS OWNED AND RIGHTS USED.

PRODUCT RESULT

GENERATED FOR LICENSABLE PRODUCTS AFTER RECONCILIATION.

SOFTWARE MODEL RESULT

Explanation: In ServiceNow Software Asset Management, these tables are generated by the reconciliation process. The Software Model Result is the primary output for a specific licensable model after reconciliation runs. The Product Result aggregates the data (including total rights owned and rights used) from one or more Software Model Results. This aggregated view is used to determine the overall compliance position and decide on remediation options for the product. The License Metric Result stores the specific calculation (e.g., "Per User") for a model. This calculation is dictated by the metric on the entitlement (license) record; therefore, this result is only created if an entitlement exists to define the metric.

Question 14

When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.

Accepted Answer

A

Explanation: The statement accurately describes the core function of the ServiceNow Software Asset Management (SAM) reconciliation process. This process is designed to compare software installation data, gathered through discovery, against the software rights (entitlements) that an organization has purchased. The output of this reconciliation run is a list of "Product Results," which provides a detailed compliance status for each software model, taking into account specific versions and editions as defined by the license agreements.

Question 15

Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.

Accepted Answer

A

Explanation: The ServiceNow Software Asset Management (SAM) application is designed to be flexible regarding its data sources. While ServiceNow Discovery is a native and tightly integrated option, the platform can ingest software installation data from a wide variety of third-party discovery tools. This is accomplished through mechanisms such as pre-built Service Graph connectors (e.g., for Microsoft SCCM, Jamf, Intune), custom integrations using Import Sets and Transform Maps, or file-based imports. As long as the external tool can provide accurate data, it can be mapped to the appropriate ServiceNow tables, primarily the Software Installation [cmdbsamswinstall] table, to be used for normalization and reconciliation processes.

Free ServiceNow CIS-SAM Actual Exam Questions