Free ServiceNow CIS-ITSM Actual Exam Questions - Question 7 Discussion
for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
C imo, adding a whole new Change Approval Policy makes sense if you want that extra layer only for SAP Enterprise Services, keeping it separate from normal changes without messing with existing policies.
Maybe A makes sense because adding a new Policy Input lets you specify conditions tied to SAP Enterprise Services, which then triggers the extra approval within the existing Normal Change Approval Policy. That way, you’re not creating a whole new policy or messing with the workflow, just refining the approval criteria.
B/D? Adding a Decision (B) feels more policy-driven for approvals, but D could handle the actual workflow steps. Since it's about approval levels, a Decision in the policy seems cleaner than messing directly with the workflow.
It’s confusing whether the extra approval should be a whole new policy or just a tweak in the workflow. Does the question specify if this needs to be a separate policy or integrated into the existing Normal change setup?