Free ServiceNow CIS-ITSM Actual Exam Questions - Question 6 Discussion

A since problem_admin usually includes all problem-related permissions.

It’s C because so_problem_delete sounds like a specific permission made just for deleting problem records, whereas admin roles might not cover that exact action.

This seems like a permissions-based question, so C makes sense since it’s probably a specific delete permission. The admin roles might not always have explicit delete rights. C

A/E? Problem_manager might also have the authority to delete records since they oversee problem processes, not just admins. So it could be either full admin or a specialized manager role.

C imo, because it directly mentions deleting problems, unlike broader admin roles.

It’s A for me. problem_admin sounds like the role that would have full rights, including deleting problem investigations. The others seem more specialized or managerial without necessarily having delete permissions. Also, so_problem_delete feels more like a specific permission you’d assign within a role rather than a standalone role itself.

Maybe C could be the right answer since the name so_problem_delete specifically mentions deleting problem records, which fits the action needed. The others like problem_admin or problem_manager sound more general and might not explicitly include deletion rights. Since the question asks about a role and not just permissions, it’s worth checking if so_problem_delete is actually a role with delete rights rather than just a permission attached to another role. This could be why it’s listed separately in the options.

A vs E but A feels more like full admin, likely can delete.

Option A seems more plausible here because problem_admin usually covers all administrative tasks, including deleting records. Problem_manager might manage issues but not necessarily delete them. Problem_coordinator sounds like a more limited role focused on handling problems rather than system-level actions like deletion. So I’d rule out B and E. Since the question specifically asks for a role, not just a permission, that leaves A as the best fit, with C likely being just a permission rather than a full role.

Maybe A here. I think problem_admin sounds like a role that would have full control including deleting problem records. The so_problem_delete option feels more like a permission you assign within a role rather than the role itself. If the question is about a role specifically, problem_admin seems the most logical since admins usually have delete rights.

A/E? Problem_coordinator seems too limited, and so_problem_delete might be a permission, not a role. Problem_admin or problem_manager are more likely to have delete rights bundled.

It’s C, since so_problem_delete sounds like a specific permission just for deleting problems.

Deleting records usually requires a specific delete right, so C makes sense here. C

C. so_problem_delete sounds like a specific permission for deleting problem records, which fits better than general roles like problem_coordinator or manager.

Not sure the question explains enough about the permissions tied to each role here. From what I remember, problem_admin usually handles most problem-related permissions, so I'd pick A. But would like a clearer breakdown of roles and rights before finalizing that.