Free ServiceNow CIS-ITSM Actual Exam Questions - Question 10 Discussion
What are key relationships between Changes and Incidents? Choose 2 answers
B and C imo, since incidents can result from changes and changes often fix incidents.
B, D – Incidents often cause changes, and some incidents auto-close with change closure.
Option B and C seem right; incidents often stem from changes and changes fix incidents.
B/C? Incidents often happen because of changes that go wrong, so B makes sense. And sometimes a change is made specifically to fix an incident, which fits C. A sounds off since incident owners usually don’t approve changes—it’s more about the change advisory board or similar. D seems unlikely because incidents typically require their own resolution before closing, not automatically tied to the change status. So I’d pick B and C based on how these processes usually work separately but connect in cause and effect.
B, C seem related but I’m not totally sure about how incidents autoclose or the role of incident owners in change approval. Does the question mean every incident linked to a change, or just specific cases? Some more context on when those relationships apply would help.