Free ServiceNow CIS-ITSM Actual Exam Questions - Question 1 Discussion

I agree with skipping B and D since 10 Star ratings are rare and pinning’s more for saving, not feedback. So A, C, E, and F seem like the solid picks here.

A, C, E, F seem right since they all involve actual feedback mechanisms. B’s 10 Star scale is pretty unusual, and D (Pin Article) is more for personal use, not feedback. Makes sense to exclude those two.

Option A, C, E, F all involve direct user input, unlike B and D.

I think it’s clear that B and D don’t fit here. The 10 Star scale is really uncommon, and pinning is more like bookmarking, not feedback. So A, C, E, and F make sense because you can say if the article was helpful (A), leave comments (C), rate with stars (E), or flag issues (F). Those cover different feedback types pretty well.

E imo, the 5 Star scale is just way more standard for feedback than 10 stars, which feels like a random outlier here. Pinning an article doesn’t really relate to giving feedback on quality or usefulness, so D is easy to drop. The options that actually let users say if the article helped or leave comments (A, C, F) cover different types of feedback—rating, textual input, and flagging issues. So yeah, A, C, E, and F make the most sense as the four feedback methods.

I agree with going for A, C, E, and F here. The 10 Star scale (B) seems off because I've never seen it used in any interface or docs, and pinning (D) is just about organizing content, not giving input on its quality. So it makes sense to exclude those two.

It’s A, C, E, and F for sure. The 5 star scale is more common than 10 stars, and pinning doesn’t really count as feedback since it’s just saving the article.

A/C/E/F all sound like legit feedback options, pinning’s not feedback.

It’s A, C, E, and F for me. Pinning an article isn’t really feedback, it’s more like bookmarking or highlighting. The rest seem like actual ways to give feedback.

Wait, is the 10 Star scale even a real option here?