Question 1

What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)

Accepted Answer

A, C

Explanation: The End of Life tab of the Hardware Asset dashboard shows key metrics on the hardware assets that have reached or are nearing the end of their life cycle12. The tab includes the following reports1: Hardware asset disposal status: This report shows the number of hardware assets that are in different stages of disposal, such as pending, in progress, or completed1. Hardware assets disposed (YTD): This report shows the number of hardware assets that have been disposed in the current year, grouped by month1. Hardware assets up for end of life: This report shows the number of hardware assets that are due for end of life in the next 12 months, grouped by month1. Hardware assets up for end of support: This report shows the number of hardware assets that are due for end of support in the next 12 months, grouped by month1. Therefore, the correct answer is A. Hardware asset disposal status and C. Hardware assets disposed (YTD), as these are the only two reports that are shown on the End of Life tab of the Hardware Asset dashboard.

Question 2

Which hardware asset attribute should be tracked separately from a configuration item (CI)?

Accepted Answer

D

Explanation: :

Question 3

What does the depreciation effective date hold imply on the depreciation tab?

Accepted Answer

C

Explanation: The depreciation effective date captures the residual value, representing the estimated value of an asset at the end of its useful life. This value is essential in determining the depreciation cost over time. For hardware assets, managing depreciation accurately ensures proper financial tracking. Reference: Asset depreciation calculations in ServiceNow (ServiceNow Financial Management guide).

Question 4

Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)

Accepted Answer

A, B, E

Explanation: :

Question 5

What are the goals of IT asset management (ITAM)? (Choose four.)

Accepted Answer

A, B, C, D

Explanation: :

Question 6

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Accepted Answer

A

Explanation: :

Question 7

Which applications are required to perform a blind audit of your asset inventory?

Accepted Answer

E

Explanation: A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1. To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12. The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3. The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4. The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits.

Question 8

What are the key steps for importing asset data? (Choose three.)

Accepted Answer

B, D, E

Explanation: Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field. Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table. Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.

Question 9

When a hardware asset is retired, what happens to any existing software allocations on that asset?

Accepted Answer

A

Explanation: According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired. The possible values are: •Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted. •Retain: The software allocations remain with the hardware asset and need to be reclaimed manually. •Remove: The software allocations are removed from the asset, but not returned to inventory.

Question 10

What is the first tier of the capability blueprint?

Accepted Answer

B

Explanation: The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and reliable data, further optimization in asset or service management is impossible. It sets the foundation for all other tiers. Reference: ITAM Capability Blueprint (ServiceNow ITAM Guide).

Question 11

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

Accepted Answer

C

Explanation: According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process. The other options are not correct because: The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms. The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows. Transfer order flows are managed by the stock manager using the Transfer Order Management module. The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.

Question 12

A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

Accepted Answer

C

Explanation: According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3. The other options are not correct because: Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2. Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2. Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2. Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.

Question 13

Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?

Accepted Answer

C

Explanation: The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization. The Overview view shows the following information: The total number of hardware assets, their status, and their lifecycle stage. The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month. The refresh rate and the refresh cost of the hardware assets. The asset age distribution and the asset model distribution. The asset compliance status and the asset certification status. To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role. To access the Overview view, navigate to Hardware Asset Management > Overview.

Question 14

Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to
manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and
disposal orders?

Accepted Answer

A

Explanation: :

Question 15

What are the four tiers of Capability Blueprint?

Accepted Answer

C

Explanation: :

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