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Free ServiceNow CIS-FSM Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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What state must a work order request be in to set dependencies for work order tasks?
Select one option, then reveal solution.
Question No. 2
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
Select all that apply, then reveal solution.
Question No. 3
What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?
Select one option, then reveal solution.
Question No. 4
As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?
Select one option, then reveal solution.
Question No. 5
What state do work order tasks need to be in for dynamic scheduling to assign them?
Select one option, then reveal solution.
Question No. 6
Which of the following resources are critical for a successful implementation? (Choose five.)
Select all that apply, then reveal solution.
Question No. 7
What is the recommended maximum number of tasks that can be selected when running dynamic scheduling manually?
Select one option, then reveal solution.
Question No. 8
As it pertains to dynamic scheduling configuration, if you are ranking agents based on the number of parts available in the agent stockroom, which matching criterion should you configure in the task filters?
Select one option, then reveal solution.
Question No. 9
Each matching criteria defined in the dynamic scheduling configuration task filter is assigned a default weight of?
Select one option, then reveal solution.
Question No. 10
Location, skills, and availability are used to determine what?
Select one option, then reveal solution.
Question No. 11
How are dispatch groups that can be selected from work order tasks filtered?
Select one option, then reveal solution.
Question No. 12
What do you need to configure an appointment booking service? (Choose three.)
Select all that apply, then reveal solution.
Question No. 13
Where can you control the maximum number of tasks that can be selected when manually running dynamic scheduling?
Select one option, then reveal solution.
Question No. 14
As it pertains to scheduling, what considers time between tasks, task dependencies, toll roads, and other specified time buffers?
Select one option, then reveal solution.
Question No. 15
Task filters, task ordering rules, and un-assignment constraints are key components of which feature?