Question No. 1
How often do baseline event connectors retrieve events?
Every 30 seconds
Every 2 minutes
Every 10 minutes
Every 1 minute
Every 5 minutes
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Question No. 2
What applications are included in the ITOM Health product?
Event Management and Operational Intelligence
ITOM Visibility
Discovery and Service Mapping
Cloud Management
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Question No. 3
What missing attribute would cause an event to have a state of Error?
Metric Name
Source
Classification
Node
Severity
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Question No. 4
By default, the Alert Console displays what type of alerts?
All Primary, Open alerts and anomaly alerts with a Severity of Critical, Major, Minor, and Warning
All Primary and Secondary Open alerts and anomaly alerts with a Severity of Critical, Major, Minor,
All Primary alerts with a Severity of Critical, Major, Minor, Warning that are not in Maintenance
All Primary, Open alerts with a Severity of Critical, Major, Minor, and Warning that are not in
All Primary and Secondary Open alerts with a Severity of Critical, Major, Minor, and Warning that
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Question No. 5
What Event Management module allows for configuration of automatic task creation?
Alert management rules
Task rules
Event rules
Alert correlation rules
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Question No. 6
What attribute is used to consolidate events into a single alert?
Event Rules
Message Key
Alert Priority
Severity
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Question No. 7
When are anomaly alerts generated by Operational Intelligence displayed in alert intelligence?
When the statistical model threshold is breached
When they are promoted to IT alerts
When it is manually promoted in insights explorer
When the anomaly score is greater than 100
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Question No. 8
A Service is not viewable in Operator Workspace. What could be the issue?
The service is a manual service
The service is not set to operational
The service was created through Service Mapping
The service is a technical service
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Question No. 9
Agent Client Collector is built on what framework that enables you to adopt and extend monitoring
Icinga
Sensu
SolarWinds
Nagios
Zabbix
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Question No. 10
What is the primary benefit of using Now Assist for ITOM?
It decreases the number of alerts generated
It reduces the need for licensing and store app installations
It provides an analysis in summary in easy-to- understand language
It eliminates the need for IT operators
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Question No. 11
What determines if an alert management rule's actions apply to an alert?
The alert's bound configuration item
The alert management rule's filter
The alert management rule's field mapping
The message key
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Question No. 12
How would you ensure the quality of data in your Configuration Management Database (CMDB) over
Manually inventorying configuration items in the CMDB and eliminating duplicate configuration
Only use the ServiceNow Discovery application to populate your CMDB
Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)
Having well-defined Identification, Reconciliation, and Relationship rules
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Question No. 13
What is one of the benefits of using alert automation in Service Operations Workspace?
A. It offers a simplified experience for creating and managing event and alert related rules
B. It uses back end tables separate from those in event management rules
C. It enables centralized administration for all alert management
D. It does not require any knowledge of the source event collection tool
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Question No. 14
HOTSPOT
In what sequence are events processed?
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Question No. 15
Agent Client Collector can perform application service monitoring by configuring what option?
An alert management rule
A proxy agent
A distributed cluster
An event rule
A REST API
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