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Free ServiceNow CIS-CSM Actual Exam Questions

The questions for this exam were last updated on January 7, 2026

Dumps Box (DumpsBox) offers up-to-date practice exam questions for CIS-CSM certification exam which are developed and validated by ServiceNow subject domain experts certified in ServiceNow CIS-CSM . These practice questions are update regularly as we keep an eye on any recent changes in CIS-CSM syllabus, and when there is update our team quickly adjusts the questions. This commitment to providing the best quality exam prep material to certification aspirants is what makes DumpsBox.com the best certification exam prep website. On top of that, our strong, yet strictly moderated, community based feedback keeps the content clean and current. Each question has helpful community discussion that provides it extra perspective and introduces helpful resources for better exam preparation. This also saves students from other outdated practice questions or illicit exam dumps that can have adverse affects on career. Browse through our ServiceNow CIS-CSM exam questions and pass your exam on first try.

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Question No. 1
Cost Information on cases is available as part of the Performance Analytics Content Pack for
Customer Service.
Select one option, then reveal solution.
Question No. 2
Information about a customer’s service contract is found in Knowledge.
Select one option, then reveal solution.
Question No. 3
Agents and managers cannot create knowledge articles from Community questions.
Select one option, then reveal solution.
Question No. 4
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent
Workspace.
Options are :
Select one option, then reveal solution.
Question No. 5
If only one user reports a content for moderation, the content will be hidden.
Select one option, then reveal solution.
Question No. 6
The ServiceNow Communities feature is only available for customers with ServiceNow Customer
Services Management licenses.
Select one option, then reveal solution.
Question No. 7
Entitlements specify the level of service provided to customers.
Select one option, then reveal solution.
Question No. 8
Partner admin contacts have access to the data of both their partner accounts and customer
accounts.
Select one option, then reveal solution.
Question No. 9
What do blue circles in the timeline of a case form represent?
Select one option, then reveal solution.
Question No. 10
What are the advantages of leading indicators over lagging indicators? (Choose two.)
Select all that apply, then reveal solution.
Question No. 11
In ServiceNow’s CSM Application, what is an interaction?
Select one option, then reveal solution.
Question No. 12
When creating or importing assets for CSM, model categories are used to: (Choose three.)
Select all that apply, then reveal solution.
Question No. 13
What benefits does scoping an application bring? (Choose three.)
Select all that apply, then reveal solution.
Question No. 14
What does NLU stand for?
Select one option, then reveal solution.
Question No. 15
How are Service Catalogs and Catalog Items related? (Choose two.)
Select all that apply, then reveal solution.