Question 1

A customer is looking to implement Discovery Framework to manage their intake and clinical
assessments.
Which three capabilities should a consultant configure with Health Cloud out-of-the-box to enhance
their assessment functionality?
Choose 3 answers

Accepted Answer

C, D, E

Explanation: The Discovery Framework in Salesforce Health Cloud is designed to streamline intake and clinical assessment processes by leveraging configurable and reusable components. Below is a detailed explanation of the correct options: Correct Capabilities: FHIR Question Bank (C): Health Cloud supports the integration of FHIR (Fast Healthcare Interoperability Resources) standards for clinical data management. The FHIR Question Bank allows healthcare organizations to utilize predefined, standards-compliant question sets for assessments. This ensures uniformity and compliance with healthcare regulations. Digital Signature Capture (D): Salesforce Health Cloud enables capturing digital signatures to confirm the completion and accuracy of assessments, which is often required for compliance or legal documentation. Using Previously Submitted Responses (E): Health Cloud supports dynamic assessments that can reference and reuse responses from previously submitted assessments. This enhances efficiency, prevents redundancy, and reduces patient burden. Why Other Options Are Incorrect: A. Adding a QR Code: QR codes are not a standard out-of-the-box feature for assessments in Salesforce Health Cloud. While QR codes can be custom-implemented, they are not directly relevant to the Discovery Framework. B. SMS Assessment Completion: SMS-based assessment completion is not an out-of-the-box feature of Health Cloud. It requires customization or integration with third-party messaging solutions to achieve this functionality. Reference: Administer Health Cloud Salesforce Health Cloud Documentation on FHIR and Clinical Assessments Salesforce Discovery Framework Overview

Question 2

Bloomington Caregivers is implementing Home Health scheduling with Health Cloud. It must ensure
that those who need to schedule the visits have the right permission set license.
Which permission set license should a consultant assign in this scenario?

Accepted Answer

C

Explanation: Implementing Home Health scheduling in Salesforce Health Cloud requires assigning appropriate permission set licenses to users responsible for scheduling patient visits. Field Dispatch Scheduler Permission Set License: The Field Dispatch Scheduler permission set license is designed for users who manage and schedule field service operations, including home health visits. Assigning this license grants schedulers access to functionalities necessary for coordinating and dispatching healthcare providers to patient locations. This includes capabilities such as: Scheduling Visits: Schedulers can create and manage appointments for initial assessments and recurring visits, ensuring that patients receive timely care. Salesforce Resource Management: Effectively allocate healthcare providers based on availability, location, and required skills to meet patient needs. Access to Field Service Tools: Utilize tools within Salesforce to optimize routing, manage workloads, and monitor service delivery. By assigning the Field Dispatch Scheduler permission set license, Bloomington Caregivers ensures that their scheduling personnel have the necessary access to efficiently coordinate home health services, thereby enhancing operational efficiency and patient satisfaction. Reference: Schedule Visits with Home Health Home Health

Question 3

Bloomington Caregivers would like to display patient Information from both Salesforce standard
objects and data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this
on the patient record page?
Choose 3 answers

Accepted Answer

B, D, E

Explanation: To display patient information from both Salesforce standard objects and external systems on the patient record page in Health Cloud, the most efficient approach involves leveraging declarative tools from OmniStudio, such as Integration Procedures, FlexCards, and DataRaptors. These tools enable seamless integration and visualization of data across systems. 1. Integration Procedures (Answer B): Purpose: Integration Procedures are server-side processes used to retrieve, transform, and orchestrate data from Salesforce and external systems. They are ideal for connecting to external APIs or databases to fetch real-time patient data. Key Features: Retrieve data from multiple sources, including Salesforce objects and external APIs. Perform transformations and calculations before presenting the data. Execute multiple actions in a single server call for improved performance. Implementation Steps: Design Integration Procedure: Configure actions to fetch data from standard Salesforce objects and external systems via REST or SOAP API. Connect External Systems: Use the External Services framework or Apex adapters to call external APIs. Output Data: Structure the data to be consumed by a FlexCard or a Lightning Web Component (LWC). Reference: Integration Procedures Overview 2. FlexCards (Answer D): Purpose: FlexCards are reusable, lightweight UI components that display data from Salesforce and external systems. They provide a framework for creating dynamic and interactive visualizations on record pages. Key Features: Aggregate data from multiple sources into a single, cohesive view. Include actions like navigation, editing, or triggering Integration Procedures. Display related data in context using customizable layouts. Implementation Steps: Design the FlexCard: Use the FlexCard Designer in OmniStudio to build the component with fields and actions. Bind Data Sources: Link the FlexCard to the data fetched by the Integration Procedure. Deploy on Patient Record Page: Add the FlexCard to the Lightning App Builder for the patient record page. Reference: FlexCards Overview 3. DataRaptors (Answer E): Purpose: DataRaptors are declarative tools used to extract, transform, and load data to and from Salesforce objects. They handle data processing between the database and UI components like FlexCards. Key Features: Perform CRUD operations on Salesforce data. Transform data using formulas, mappings, and default values. Simplify interactions with Salesforce objects for components like FlexCards. Implementation Steps: Configure DataRaptors: Set up DataRaptor Extracts to pull data from Salesforce standard objects and DataRaptor Loads to save updates. Integrate with FlexCards: Use the output of DataRaptors as input to FlexCards for dynamic data presentation. Reference: DataRaptors Overview Why Other Options Are Less Relevant: A. Salesforce Flows: While Flows are powerful for automation and guided processes, they are not optimized for displaying real-time, integrated data from external systems on a record page. C. Visualforce Pages: Visualforce is a legacy framework with limited flexibility compared to modern tools like FlexCards and LWCs. It is not recommended for new implementations in Health Cloud. Conclusion: By combining Integration Procedures, FlexCards, and DataRaptors, Bloomington Caregivers can efficiently display patient information from Salesforce standard objects and external systems on the patient record page. This approach ensures a seamless user experience and streamlined data integration. Reference for Further Reading: OmniStudio Guide Data Integration in OmniStudio

Question 4

A payer needs to enable its agents to answer questions from members regarding their benefits
coverage. The payer has already set up the required objects to be populated with the necessary
information through an integration.
Which Health Cloud should a consultant recommend for the record page?

Accepted Answer

D

Explanation: The Benefits Verification component in Salesforce Health Cloud is designed to help agents respond to member inquiries regarding benefits coverage. This feature integrates seamlessly with Health Cloud objects and data, offering agents real-time access to benefit information. Key Features of Benefits Verification: Real-Time Verification: Displays benefits data retrieved through integrations, allowing agents to answer member questions promptly. Comprehensive Coverage Details: Includes plan benefits, covered services, and limits. Customizable Layout: Can be configured on the record page to provide relevant benefit details in a user-friendly format. Why Other Options Are Incorrect: A . Eligibility Validation: Focuses on determining program eligibility rather than detailed benefits coverage. B . Benefits Coverage: While related, it is not the specific tool designed for verifying benefits inquiries. C . Coverage Confirmation: Typically used for confirming specific services under a plan, not general benefits questions. Reference: Benefits Verification in Health Cloud

Question 5

A hospital system wants to track patient relationships to its cardiologist, primary care physician, and oncologist. Which object should a consultant recommend to implement?

Accepted Answer

A

Explanation: In Salesforce Health Cloud, to track a patient's relationships with multiple healthcare providers such as a cardiologist, primary care physician, and oncologist, the Patient Provider Relationship object is the appropriate choice. Understanding the Patient Provider Relationship Object: Purpose: The Patient Provider Relationship object is designed to represent and manage the associations between patients (contacts) and their healthcare providers (practitioners). It facilitates the documentation of various roles that providers play in a patient's care, enabling a comprehensive view of the patient's healthcare network. Functionality: This object allows healthcare organizations to record and monitor the specific relationships between patients and providers, including details such as the type of care provided, duration of the relationship, and any relevant notes. By utilizing this object, organizations can ensure accurate and up-to-date records of all healthcare professionals involved in a patient's care, supporting coordinated and efficient care delivery. Implementing Patient Provider Relationships: Configuration Steps: Define Relationship Types: Customize the relationship types to reflect various provider roles, such as cardiologist, primary care physician, and oncologist. Establish Relationships: For each patient, create records in the Patient Provider Relationship object to link them with their respective providers, specifying the role and any pertinent details. Maintain and Update Records: Regularly update these relationships to reflect any changes in the patient's care team, ensuring that the information remains current and accurate. By leveraging the Patient Provider Relationship object, healthcare organizations can effectively manage and visualize the network of providers associated with each patient, enhancing care coordination and patient outcomes. Reference: Provider Relationship Management | Salesforce Health Cloud Developer Guide Track Complex Household Roles and Relationships in Health Cloud

Question 6

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The
provider requires a display of preauthorization outcomes from its external system which manages
the end-to-end prior authorization process.
Which solution is appropriate to meet this use case?

Accepted Answer

C

Explanation: In Salesforce Health Cloud, managing prior authorizations involves utilizing specific objects designed to handle the complexities of authorization requests and their associated details. For an insurance provider aiming to display preauthorization outcomes from an external system that manages the end-to-end prior authorization process, the appropriate solution involves the Service Preauth and Preauth Detail objects. Service Preauth Object: Purpose: The Service Preauth object represents a preauthorization request within Health Cloud. It serves as a container for all relevant information pertaining to a specific authorization, including patient details, requested services, and status updates. Integration Capability: This object is designed to integrate with external systems, allowing for the seamless import and display of preauthorization outcomes managed outside of Salesforce. By mapping external authorization data to the Service Preauth object, users can view and manage authorization statuses directly within Health Cloud. Preauth Detail Object: Purpose: The Preauth Detail object stores detailed information related to each preauthorization request captured in the Service Preauth object. This includes specifics about the services or procedures being authorized, such as service codes, descriptions, quantities, and any other pertinent details. Integration Capability: By populating the Preauth Detail object with data from external systems, Health Cloud users gain comprehensive visibility into the components of each authorization request, facilitating informed decision-making and efficient care coordination. Integration Process: To effectively display preauthorization outcomes from an external system within Health Cloud, consider the following steps: Data Mapping: Establish a data mapping strategy to align fields from the external system with the corresponding fields in the Service Preauth and Preauth Detail objects. This ensures that all relevant information is accurately captured and displayed within Health Cloud. Data Import: Utilize Salesforce's data import tools or integration middleware (such as MuleSoft) to import preauthorization data into the Service Preauth and Preauth Detail objects. This process can be automated to ensure real-time or near-real-time updates, providing users with the most current information. User Access and Permissions: Configure user permissions to ensure that appropriate personnel have access to view and manage preauthorization information. This includes setting up profiles and permission sets that grant access to the Service Preauth and Preauth Detail objects. Reference: Authorization Request Overview: This Salesforce Help article provides an overview of managing authorization requests within Health Cloud, detailing the objects and processes involved. Salesforce Built-In MuleSoft Integration to Manage Authorization Requests: This resource outlines how to integrate Health Cloud with external Electronic Health Record (EHR) and payer systems using MuleSoft, facilitating seamless data exchange for authorization requests. Salesforce Care Services Review and Response: This developer guide section discusses RESTful APIs that support data elements required for ANSI X12 278 format Health Care Services Review and Response, enabling electronic receipt of prior authorization requests from providers. Salesforce Developers By leveraging the Service Preauth and Preauth Detail objects, along with appropriate integration strategies, insurance providers can effectively display and manage preauthorization outcomes from external systems within Salesforce Health Cloud, enhancing operational efficiency and improving patient care coordination.

Question 7

A payer needs to work with plan members and medical providers to influence decisions through a
case-by-case review of the appropriateness of care.
When gathering requirements for this use case, which two Utilization Management processes should
a consultant discuss with the client?
Choose 2 answers

Accepted Answer

B, C

Explanation: Utilization Management is a critical component in healthcare that focuses on ensuring the appropriateness, necessity, and efficiency of healthcare services. For payers working with plan members and medical providers, the case-by-case review of care appropriateness requires thorough processes to streamline authorization and review tasks. Designing Care Requests to Seek Authorization (Answer B): Purpose: The Care Request object in Health Cloud is essential for seeking authorizations from a health plan for specific healthcare services, drugs, or admissions. This object ensures that requests are appropriately documented and tracked. Functionality: It allows users to create and manage care requests linked to plan members. Integrates with payer systems to capture critical details for authorization, such as service codes, plan information, and medical necessity documentation. Supports automation through workflows and approvals, speeding up the decision-making process. Relevance: By designing efficient Care Requests, the consultant ensures that all required details for preauthorizations or service reviews are captured seamlessly, meeting regulatory and operational needs. Considering Request Review Types (Answer C): Purpose: UM processes in Health Cloud must address the three primary types of reviews: Prior Authorization Review: Conducted before the service is provided to determine medical necessity. Concurrent Review: Evaluates the necessity of ongoing care during hospitalization or service delivery. Retrospective Review: Analyzes the appropriateness of care after it has been delivered. Implementation in Health Cloud: The consultant must design workflows and data models to capture the details of these review types, including timestamps, reviewer notes, and outcomes. Health Cloud supports tracking and documenting these reviews within the UM module, ensuring compliance with healthcare regulations. Relevance: These review types allow the payer to influence decisions by ensuring appropriate care is provided while managing costs and maintaining high-quality outcomes. Why the Other Options Are Less Relevant: A . Designing Next Best Action and Recommendations for the Care Management Team: While recommendations and next-best-action features are beneficial for care management, they are not directly tied to the case-by-case review process of Utilization Management, which focuses more on care appropriateness and authorizations. D . Considering the Number of Intake Agents Using Health Cloud: While operational considerations like staffing are important, this is not a Utilization Management process. It's a broader organizational concern unrelated to the core functionality of UM in Health Cloud. Reference: Utilization Management Overview: Salesforce documentation outlines how to handle prior authorizations, service approvals, and related processes within Health Cloud. (help.salesforce.com) Care Requests and Authorizations: Details on managing care requests and integrating with payer systems for streamlined authorization workflows. (developer.salesforce.com) UM Process Design in Health Cloud: Guidance on implementing request review types and managing data models to support UM. (architect.salesforce.com) By addressing Care Requests and Request Review Types, the consultant ensures a robust Utilization Management setup, enabling effective collaboration between payers, providers, and members while optimizing care delivery and compliance.

Question 8

When implementing Provider Search functionality, which two changes allow an external user to access search results? Choose 2 answers

Accepted Answer

A, C

Explanation: To enable external users to access Provider Search functionality, you need to make necessary changes to the Experience Cloud site and permissions: Steps to Enable Provider Search for External Users: Add the Provider Search Component to the Site (Option A): Use Experience Builder to include the Provider Search Lightning Web Component on a public-facing page of the Experience Cloud site. Steps: Navigate to Experience Builder. Drag and drop the Provider Search component onto a designated page. Publish the site to make the component available to external users. Grant Read Access to the Care Provider Searchable Field Object (Option C): External users must have appropriate permissions to view the provider search results. Steps: Go to Setup > Profiles. Edit the site user profile associated with the Experience Cloud site. Grant Read access to the Care Provider Searchable Field object. Save and assign the profile to the relevant users. Additional Notes: Sharing Rules (Not Necessary): Sharing rules are not required if the external user profile already has sufficient object-level access. Data Pipeline Object (Not Relevant): The Data Pipeline object is not directly involved in enabling Provider Search functionality for external users. Reference: Enable Provider Search in Health Cloud Experience Cloud for Health Cloud

Question 9

45 of 60. A payer is looking for a solution to recruit, credential, and onboard providers into its network. Which Health Cloud add-on should help the payer address these requirements?

Accepted Answer

C

Explanation: To effectively recruit, credential, and onboard providers into its network, a payer should utilize the Provider Network Management add-on in Salesforce Health Cloud. Understanding Provider Network Management: Purpose: Provider Network Management (PNM) is designed to streamline the processes of recruiting, enrolling, credentialing, and managing healthcare providers within a payer's network. It enhances operational efficiency, ensures compliance, and improves provider satisfaction. Key Features: Provider Enrollment: Facilitates efficient registration and recruitment of providers, reducing onboarding time and enhancing engagement. Credentialing: Supports verification and validation of provider qualifications, ensuring that only qualified professionals join the network. Contract Management: Manages various contract types and network models, accommodating diverse provider relationships. Network Adequacy: Assists in constructing effective provider networks to meet patient needs and regulatory requirements. Implementation Steps: Acquire the Provider Network Management Add-On: Ensure that your Salesforce Health Cloud instance includes the PNM add-on, which is available in Enterprise and Unlimited editions. Configure Provider Enrollment Processes: Set up workflows for provider recruitment and registration, utilizing PNM's enrollment features to streamline the process. Establish Credentialing Protocols: Implement credentialing workflows to verify provider qualifications, leveraging PNM's integration capabilities for primary source verification. Manage Contracts and Networks: Utilize PNM's contract management tools to handle various contract types and maintain an organized provider network. Reference: How Provider Network Management Works: For a comprehensive overview of PNM's functionalities, refer to Salesforce's official documentation: How Provider Network Management Works Get to Know Provider Network Management: To understand the setup and configuration of PNM, consult: Get to Know Provider Network Management Conclusion: By implementing the Provider Network Management add-on, payers can effectively recruit, credential, and onboard providers, thereby enhancing network efficiency, ensuring compliance, and improving overall provider satisfaction.

Question 10

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its
Health Cloud implementation. Users require the ability to leverage advanced sharing and
customizable dashboards.
Which license should a consultant recommend for the external patient users?

Accepted Answer

A

Explanation: When launching a patient portal with contact tracing functionality as part of a Health Cloud implementation, it's crucial to select a license that supports advanced sharing capabilities and customizable dashboards for external patient users. The Customer Community Plus for Health Cloud license is the most appropriate choice to meet these requirements. Key Features of Customer Community Plus for Health Cloud: Advanced Sharing: This license offers advanced sharing capabilities, allowing for more granular control over data access. This ensures that patients can securely access their health information while maintaining compliance with privacy regulations. Customizable Dashboards: With this license, users have access to customizable dashboards, enabling the presentation of personalized health data, appointment schedules, and other relevant information in an intuitive and user-friendly interface. Enhanced Permissions: Customer Community Plus provides enhanced permissions compared to the standard Customer Community license, including the ability for users to manage their own records and collaborate more effectively with healthcare providers. Considerations: User Access Requirements: Assess the specific needs of your patient users, including the types of data they need to access and the level of interaction required within the portal. Customer Community Plus supports more complex use cases involving data sharing and collaboration. Compliance and Security: Ensure that the chosen license aligns with healthcare compliance standards, such as HIPAA, to protect patient information. The advanced sharing and security features of Customer Community Plus support adherence to these regulations. Reference: Experience Cloud for Health Cloud FAQ: This Salesforce Help article provides detailed information about the capabilities and features of Experience Cloud licenses tailored for Health Cloud, including advanced sharing and dashboard customization. Salesforce Editions & Pricing - Health Cloud: This Salesforce pricing page outlines the different Health Cloud editions and their features, helping to determine the most suitable license for your needs. Salesforce By selecting the Customer Community Plus for Health Cloud license, Bloomington Caregivers can provide their external patient users with a robust and secure portal experience, featuring advanced data sharing and customizable dashboards that enhance patient engagement and satisfaction.

Question 11

While a consultant is implementing Integrated Care Management for a customer, the customer
requests that a change is made to the Care Plan creation wizard.
Which underlying component should the consultant customize to achieve this?

Accepted Answer

D

Explanation: In Salesforce Health Cloud's Integrated Care Management, the Care Plan creation wizard is built using OmniScript. To customize this wizard, consultants should modify the underlying OmniScript components. Understanding OmniScript: Purpose: OmniScript is a declarative tool within Salesforce OmniStudio that enables the creation of guided, interactive workflows, commonly referred to as wizards. These scripts guide users through complex processes, ensuring data consistency and enhancing user experience. Key Features: Declarative Configuration: Allows for the creation and modification of scripts without the need for custom code. Reusable Components: Facilitates the use of pre-built elements to streamline the development process. Integration Capabilities: Supports integration with various data sources and systems, enabling comprehensive data handling. Customizing the Care Plan Creation Wizard: Access the Relevant OmniScript: Identify the OmniScript associated with the Care Plan creation process. This script defines the steps and user interface elements presented during care plan creation. Modify the OmniScript: Add or Remove Steps: Adjust the sequence of steps to align with the desired workflow. Customize Input Fields: Alter field properties, such as labels, default values, and validation rules, to meet specific requirements. Incorporate Business Logic: Implement conditional logic to tailor the user experience based on input data or user roles. Test the Customized OmniScript: Conduct thorough testing to ensure that the modifications function as intended and provide a seamless user experience. Reference: Create an Enhanced Care Plan Using Care Plan Templates: For insights into how OmniScript is utilized in the care plan creation process, refer to Salesforce's documentation: Create an Enhanced Care Plan Using Care Plan Templates Create Care Plans from Care Gaps by Using an OmniScript Flow: To understand the application of OmniScript in creating care plans from care gaps, see: Create Care Plans from Care Gaps by Using an OmniScript Flow Conclusion: Customizing the Care Plan creation wizard in Integrated Care Management involves modifying the associated OmniScript. By tailoring this script, consultants can enhance the care plan creation process to better meet the specific needs of their organization.

Question 12

A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?

Accepted Answer

D

Explanation: To enhance the performance and scalability of the Provider Search feature in Salesforce Health Cloud, particularly for a pharmaceutical company aiming to assist patients in locating nearby infusion clinics, leveraging the Data Processing Engine (DPE) is essential. Data Processing Engine (DPE): The Data Processing Engine is a robust tool within Salesforce Health Cloud designed to efficiently handle and transform large datasets. In the context of Provider Search, DPE plays a pivotal role by: Data Transformation: DPE processes and transforms provider data into a structured format, making it readily searchable. This transformation ensures that complex datasets are optimized for quick retrieval during user searches. Performance Enhancement: By pre-processing and indexing provider information, DPE significantly reduces the time required to execute search queries. This leads to faster response times, enhancing user experience. Scalability: DPE is designed to handle large volumes of data, ensuring that as the number of providers or clinics increases, the system maintains optimal performance without degradation. Implementation Steps: Enable Data Pipelines: Assign the Data Pipelines Base User permission set to the Health Cloud user responsible for enabling Provider Search. Then, activate Data Pipelines in the system settings. Salesforce Configure Provider Search: After enabling Data Pipelines, set up the Provider Search feature by defining the necessary parameters and ensuring that the provider data is correctly mapped and transformed using DPE. Salesforce Data Synchronization: Ensure that provider data is regularly synchronized and updated to reflect any changes, maintaining the accuracy and reliability of the search results. Salesforce By integrating the Data Processing Engine into the Provider Search setup, the pharmaceutical company can offer patients a swift and reliable tool to locate nearby infusion clinics, thereby improving patient satisfaction and operational efficiency. Reference: Enable Performance and Scalability for Provider Search Set Up Provider Search in Health Cloud

Question 13

A consultant Is preparing to Install Health Cloud in a production org for the first time.
Which three tasks should the consultant ensure are completed prior to installing Health Cloud?
Choose 3 answers

Accepted Answer

A, B, E

Explanation: Before installing Health Cloud in a production org, it's essential to complete specific prerequisite tasks to ensure a smooth installation and optimal functionality. 1. Enable Contacts to Multiple Accounts (Answer A): Purpose: This feature, also known as Shared Contacts, allows a single contact to be associated with multiple accounts. In Health Cloud, this capability is crucial for modeling relationships where a patient (contact) may be linked to multiple healthcare providers or organizations (accounts). Implementation Steps: Navigate to Setup in Salesforce. Enter Account Settings in the Quick Find box and select it. Check the option Allow users to relate a contact to multiple accounts. Save the settings. Reference: Enabling this feature is a prerequisite for Health Cloud installation. Salesforce 2. Enable Chatter (Answer B): Purpose: Chatter is Salesforce's collaboration tool that enables users to work together, share information, and keep up with project updates. In Health Cloud, Chatter facilitates communication among care teams, enhancing collaboration and patient care coordination. Implementation Steps: Navigate to Setup in Salesforce. Enter Chatter Settings in the Quick Find box and select it. Click Edit, then select Enable Chatter. Save the settings. Reference: Enabling Chatter is necessary before installing Health Cloud packages. Salesforce Developers 3. Enable Person Accounts (Answer E): Purpose: Person Accounts allow Salesforce to handle individual consumers by combining account and contact fields into a single record. In Health Cloud, Person Accounts are used to represent patients or members as individual entities, which is essential for managing patient relationships effectively. Implementation Steps: Log a case with Salesforce Support to enable Person Accounts, as this feature requires backend activation. Once enabled, configure the necessary page layouts and record types to accommodate Person Accounts. Reference: Enabling Person Accounts is a critical step in setting up Health Cloud. Confianza Salesforce Partner Conclusion: Completing these tasks—enabling Contacts to Multiple Accounts, Chatter, and Person Accounts— ensures that your Salesforce org is properly configured to support Health Cloud's functionalities, leading to a successful installation and implementation.

Question 14

Bloomington Caregivers wants to ensure it maintains the privacy of its users' data by enabling data
protection details for leads, contacts, and person accounts during the initial Health Cloud install and
configuration.
Which entity should the administrator enable within Data Protection and Privacy for Health Cloud to
work in this scenario?

Accepted Answer

B

Explanation: To ensure data privacy and protection for leads, contacts, and person accounts during the initial setup of Health Cloud, the administrator should enable Data Protection and Privacy at the object level. This configuration allows Health Cloud to manage privacy-related fields and processes for these entities. Key Features: Object-Level Privacy Settings: Enables data protection measures such as tracking consent and managing privacy p

Question 15

A payer receives faxes for clinical review as part of the determination process. The payer needs
Health Cloud to automatically capture the data from the documents received from patients and
manage the end-to-end approval process.
Which two Health Cloud capabilities should a consultant recommend as a way to build this process?
Choose 2 answers

Accepted Answer

A, C

Explanation: To automate the capture of data from faxes for clinical reviews and manage the approval process in Salesforce Health Cloud, the following capabilities are recommended: 1. Utilization Management (A): Utilization Management in Health Cloud supports the payer's clinical review process by enabling workflows for reviewing medical necessity and care appropriateness. It provides structured workflows for processing clinical documents, making it ideal for end-to-end determination and approval processes. Features include care authorizations, review tracking, and decision management. 2. Intelligent Document Automation (C): Intelligent Document Automation extracts data from documents (e.g., faxes, PDFs) and populates corresponding Salesforce records. This capability reduces manual data entry, improves accuracy, and ensures data is automatically captured from the faxes received. Paired with Salesforce workflows, it can trigger approvals or further reviews based on extracted data. Why Other Options Are Incorrect: B . Integrated Care Management: Focuses on patient care plans and coordination, not clinical review or payer processes. D . Care Authorizations: Handles care approvals but does not support document data extraction or end-to-end review processes. Reference: Utilization Management in Health Cloud Intelligent Document Automation Overview

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