Free Field-Service-Lightning-Consultant Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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Question No. 1
A universal container customer is having issues with three containers at the
customer's site. Each container is tracked as an asset on the customer’s account
Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
customer's site. Each container is tracked as an asset on the customer’s account
Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
Select all that apply, then reveal solution.
Question No. 2
Universal containers (UC) have enabled field service lightning and installed the
managed package. UC wants to ensure that technicians can update their own
appointments’ status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
managed package. UC wants to ensure that technicians can update their own
appointments’ status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?
Select one option, then reveal solution.
Question No. 3
the org -wide default sharing for a service appointment Is set to private
If the service appointment is cancelled, which users will have visibility to the record?
If the service appointment is cancelled, which users will have visibility to the record?
Select one option, then reveal solution.
Question No. 4
An extreme whether situation impacts both the volume of work and number of
available resources at universal container
Which approach should a consultant recommend to realign available resources with?
open work?
available resources at universal container
Which approach should a consultant recommend to realign available resources with?
open work?
Select one option, then reveal solution.
Question No. 5
When the universal container UC technician installed a product at a customer site
the technician must perform all future work for that customer
Which process should the consultant use to meet the requirements?
the technician must perform all future work for that customer
Which process should the consultant use to meet the requirements?
Select one option, then reveal solution.
Question No. 6
universal containers has identified a business process in which a customer support
agent reviews an existing work order and needs to associate an additional part to the
order for the technician to successfully complete the job.
How should a consultant support this process?
agent reviews an existing work order and needs to associate an additional part to the
order for the technician to successfully complete the job.
How should a consultant support this process?
Select one option, then reveal solution.
Question No. 7
A dispatcher of a local power outage. All appointments in the affected area must
be rescheduled to a different day
How should the dispatcher update the service appointment?
be rescheduled to a different day
How should the dispatcher update the service appointment?
Select one option, then reveal solution.
Question No. 8
Universal Containers has implemented a Knowledge solution to provide Field Technicians with
information necessary to complete assigned work. Which two capabilities will now be available?
information necessary to complete assigned work. Which two capabilities will now be available?
Select all that apply, then reveal solution.
Question No. 9
Universal containers want to track the full lifecycle of an installed product,
including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
Select one option, then reveal solution.
Question No. 10
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC
would like the Work Order to be linked to the Case and have the Customer Service Representative
select a pre-defined template for the Work Order within the Service Console. Which two items
should a Consultant recommend in order to achieve this? Choose 2 answers
would like the Work Order to be linked to the Case and have the Customer Service Representative
select a pre-defined template for the Work Order within the Service Console. Which two items
should a Consultant recommend in order to achieve this? Choose 2 answers
Select all that apply, then reveal solution.
Question No. 11
Universal Containers has a large filed service team with complex logistics process. Some of the field
service data and pricing is managed in applications outside of Salesforce. The Consultant
recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
service data and pricing is managed in applications outside of Salesforce. The Consultant
recommended bringing some data into Salesforce to streamline reporting for Field Service Managers.
What report would be improved by integrating financial data from an outside system?
Select one option, then reveal solution.
Question No. 12
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner
when completing Work Orders. What field types should be configured to capture this information?
when completing Work Orders. What field types should be configured to capture this information?
Select one option, then reveal solution.
Question No. 13
When should both the Root Work Order and Root Work Order Line Item fields be added to page
layouts?
layouts?
Select one option, then reveal solution.
Question No. 14
Each door lock that universal containers (UC) sells have a unique 20-digit code. The code represents
the manufacturer, production run, and production number UC
needs to track each lock in addition to the installed locks, all technician carry five
replacement in their van stock
How should UC track the van stock door locks?
the manufacturer, production run, and production number UC
needs to track each lock in addition to the installed locks, all technician carry five
replacement in their van stock
How should UC track the van stock door locks?
Select one option, then reveal solution.
Question No. 15
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field.
Which option should a Consultant recommend?
Which option should a Consultant recommend?
Select one option, then reveal solution.