Free Salesforce Sales Cloud Consultant CRT-251 Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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Question No. 1
The Discovery phase with Cloud Kicks (CK) has just ended.
CK wants a visual way to see how the new business processes will work. CK's process is complex and
requires multiple slides.
What should the consultant create to provide this high-level view?
CK wants a visual way to see how the new business processes will work. CK's process is complex and
requires multiple slides.
What should the consultant create to provide this high-level view?
Select one option, then reveal solution.
Question No. 2
Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales rep will focus
only on the accounts they've been assigned.
Sales reps will run specific product upsell processes.
Which action should the consultant take to support a successful sales team transition?
only on the accounts they've been assigned.
Sales reps will run specific product upsell processes.
Which action should the consultant take to support a successful sales team transition?
Select one option, then reveal solution.
Question No. 3
Universal Containers has a fiscal year that starts in February and ends in January. The SVP of sales has
reinforced how important it is to measure the sales teams’ performance based on this fiscal year and
has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?
reinforced how important it is to measure the sales teams’ performance based on this fiscal year and
has asked how Sales Cloud can support this request.
Which solution should the consultant recommend?
Select one option, then reveal solution.
Question No. 4
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in
the sales process are clear and adhered to by the team. Each step must have clear guidelines,
support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?
the sales process are clear and adhered to by the team. Each step must have clear guidelines,
support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?
Select one option, then reveal solution.
Question No. 5
Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the
greatest impact on the organization and users' day-to-day functions.
Which step should the consultant recommend to successfully manage changes and releases initiated
by Salesforce?
greatest impact on the organization and users' day-to-day functions.
Which step should the consultant recommend to successfully manage changes and releases initiated
by Salesforce?
Select one option, then reveal solution.
Question No. 6
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return
on investment (ROI) of the purchased list.
Which solution should the consultant recommend?
on investment (ROI) of the purchased list.
Which solution should the consultant recommend?
Select one option, then reveal solution.
Question No. 7
Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is
working with a consultant to develop a data management plan. The consultant suggested some
best practices for creating, processing, and maintaining data.
Which functional area can be improved by using third-party data enrichment tools?
working with a consultant to develop a data management plan. The consultant suggested some
best practices for creating, processing, and maintaining data.
Which functional area can be improved by using third-party data enrichment tools?
Select one option, then reveal solution.
Question No. 8
When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a
consultant prioritize to extend declarative development effectively?
consultant prioritize to extend declarative development effectively?
Select one option, then reveal solution.
Question No. 9
Cloud Kicks recently launched Sales Cloud. Admins need to know the pages with the highest traffic.
Which option should a consultant recommend to meet this requirement?
Which option should a consultant recommend to meet this requirement?
Select one option, then reveal solution.
Question No. 10
Cloud Kicks (CK) operates in multiple countries and wants to track historical exchange rates. The
consultant at CK has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on opportunities determined?
consultant at CK has implemented dated exchange rates by using Advanced Currency Management.
How is the converted currency amount calculation on opportunities determined?
Select one option, then reveal solution.
Question No. 11
Northern Trail Outfitters wants to migrate its Sales Territories to a new structure for the upcoming
fiscal year.
Which aspect should a consultant consider for this migration?
fiscal year.
Which aspect should a consultant consider for this migration?
Select one option, then reveal solution.
Question No. 12
A sales rep owns an opportunity and can view the associated account, but is unable to view contacts
on that account.
What should the consultant recommend to allow Account owners to selectively share an Account's
Contacts with Opportunity owners?
on that account.
What should the consultant recommend to allow Account owners to selectively share an Account's
Contacts with Opportunity owners?
Select one option, then reveal solution.
Question No. 13
The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales
wants to see the effectiveness of this new functionality.
What should the consultant do to fulfill this request?
wants to see the effectiveness of this new functionality.
What should the consultant do to fulfill this request?
Select one option, then reveal solution.
Question No. 14
Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its
legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?
legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?
Select one option, then reveal solution.
Question No. 15
Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on
trusted, targeted data.
What is a justification for using AppExchange data services?
trusted, targeted data.
What is a justification for using AppExchange data services?
Select one option, then reveal solution.