Question 1

At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team
has asked the administrator for an easier way to see this dashboard.
What should the administrator recommend?

Accepted Answer

A

Explanation: A dashboard is a visual display of key metrics and trends for records in your org. Dashboards allow users to quickly monitor performance and identify trends or issues at a glance. To make it easier for users to see a dashboard they use frequently, administrators can add it to their home page using Lightning App Builder. This way, users can see their dashboard every time they log in or go to their home tab without having to navigate elsewhere. Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.dashboards_add_to_home_page.htm&type=5

Question 2

The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and
allows users to optionally use it to log in. The administrator would now like to look at how many
users have successfully used it since it was rolled out.
What are two ways the administrator can get this information?
Choose 2 answers

Accepted Answer

A, C

Explanation: Salesforce Authenticator is an app that allows users to verify their identity when logging in to Salesforce using two-factor authentication (2FA). 2FA adds an extra layer of security by requiring users to enter a verification code or approve a notification on their mobile device after entering their username and password. To look at how many users have successfully used Salesforce Authenticator since it was rolled out, an administrator can use two ways: A) Run a session setting report, specifying login methods by user. A session setting report is a report that shows information about users’ login sessions, such as login time, location, IP address, browser, platform, etc. A session setting report can also show the login methods used by users, such as password, verification code, or notification. By running a session setting report, specifying login methods by user, an administrator can see how many users have used Salesforce Authenticator to log in to Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.reports_session.htm&type=5 C) Create a new view in Identity Verification History, specifying Method. Identity Verification History is a page that shows the history of identity verification attempts for each user in the org. Identity verification history includes information such as date, time, status, method, and IP address of each attempt. By creating a new view in Identity Verification History, specifying Method as a filter criterion, an administrator can see how many users have used Salesforce Authenticator to verify their identity when logging in to Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htm&type=5

Question 3

Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel
system. Customers want to know what the different configuration options are. Sales management
wants to ensure the opportunity pipeline is as accurate as possible.
What should sales reps do to ensure their quotes and opportunities reflect their sales?

Accepted Answer

A

Explanation: Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information. Reference: https://help.salesforce.com/s/articleView?id=sf.quotes_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htm&type=5

Question 4

An administrator needs to create a junction object called Account Region to link the standard
Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take?
Choose 2 answers

Accepted Answer

A, D

Explanation: A junction object is a custom object that has two master-detail relationships with two other objects. A junction object allows administrators to create many-to-many relationships between objects, such as relating multiple accounts to multiple regions. To create a junction object called Account Region to link the standard Account object with a custom object called Region, an administrator needs to do the following steps: A) Make a master-detail relationship field on the junction object to the Region object. A master-detail relationship field is a field that links a child record to a parent record. The child record inherits the sharing and security settings of the parent record. By making a master-detail relationship field on the junction object to the Region object, an administrator can link each Account Region record to one Region record and make Region the first master of the junction object. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5 D) Configure a master-detail relationship field on the junction object to the Account object. By configuring a master-detail relationship field on the junction object to the Account object, an administrator can link each Account Region record to one Account record and make Account the second master of the junction object. This allows administrators to relate multiple accounts to multiple regions through the junction object. Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

Question 5

A user accidentally created a duplicate opportunity and is unable to delete the duplicate record. What should an administrator do to troubleshoot this issue?

Accepted Answer

B

Explanation: The user profile permissions on the Opportunity object is the item that the administrator should review to find out why the user is unable to delete the duplicate record. The user profile permissions determine what users can do with records and objects in Salesforce, such as creating, editing, deleting, viewing, or sharing. In this case, the administrator should check if the user has the Delete permission on the Opportunity object, which allows them to delete opportunity records that they own or have access to. If not, the administrator can either grant them this permission or delete the record for them. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions.htm&type=5

Question 6

Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the
support team to have access to the product documentation. There are many different types of
documentation with usage across the globe.
What feature should the administrator configure?

Accepted Answer

C

Explanation: Data categories and visibility are features that allow you to organize and control access to your Salesforce Knowledge articles based on different topics or criteria. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data categories and visibility to provide relevant and appropriate product documentation to your customers and support team. Reference: https://help.salesforce.com/s/articleView?id=sf.knowledge_categories.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.knowledge_category_visibility.htm&type=5

Question 7

Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day. Which two sandboxes should be used in this instance? Choose 2 answers

Accepted Answer

A, C

Explanation: To create a training sandbox with 160MB of test data that needs to be refreshed every other day, NTO should use either Partial or Developer Pro sandboxes. Partial sandboxes have a storage limit of 10GB and can be refreshed every 5 days. Developer Pro sandboxes have a storage limit of 1GB and can be refreshed every day. Both sandboxes can include test data from production. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5

Question 8

An administrator created a new custom object. When trying to upload new records to the custom
object using.
Date Loader, they are unable to see the new custom object in the list of available objects.
What should the administrator do to resolve the issue?

Accepted Answer

D

Explanation: Confirm the object is marked as deployed and not in development is what the administrator should do to resolve the issue. A custom object can be marked as deployed or in development depending on its readiness for use. A custom object that is marked as in development is not visible to users or available for data import or export. A custom object that is marked as deployed is visible to users and available for data import or export. Therefore, the administrator should make sure that the new custom object is marked as deployed before using Data Loader to upload records to it

Question 9

Cloud Kicks has updated several profiles and created a new app in the sandbox. After testing,
everything is working as expected. Which two options should the administrator use to migrate these
changes to production from the sandbox?
Choose 2 answers

Accepted Answer

C, D

Explanation: Change sets are tools that allow administrators to move customizations such as fields, page layouts, profiles, permission sets, etc. from one Salesforce org to another. To use change sets, administrators need to establish a deployment connection between a source org (such as a sandbox) and a target org (such as production). Then, administrators can create an outbound change set in the source org that contains the components they want to deploy, and upload it to the target org. In the target org, administrators can view and validate the inbound change set before deploying it to their org. Reference: https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5

Question 10

A previous consultant helped Universal Containers automate many of its business processes. The
administrator changed the email address on the consultant's user record and deactivated it. The
consultant called to say they continue to get email messages from failed flows and processes.
What steps should the administrator perform to stop the fault messages from going to the
consultant?

Accepted Answer

C

Explanation: This option will allow the administrator to change the recipient of the fault messages from the consultant’s email to the system admin’s email without modifying any flows or processes. The other options are either not feasible or not effective. Reference: https://help.salesforce.com/articleView?id=flow_concepts_error_email.htm&type=5

Question 11

DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The
business has requested that third-party loan advisors be tracked in Salesforce along with the
customers they work with.
Hour should the administrator track third-party financial advisors and the customers they work with?

Accepted Answer

B

Explanation: Contacts to Multiple Accounts is a feature that allows administrators to relate a contact to multiple accounts without creating duplicate contacts for each account. This feature is useful for scenarios where a contact has business relationships with more than one account, such as consultants, brokers, or loan advisors. By setting up Contacts to Multiple Accounts for loan advisors at DreamHouse Realty, administrators can track which loan advisors work with which customers and which accounts without creating duplicate contacts for each account. Reference: https://help.salesforce.com/s/articleView?id=sf.contacts_multiple_accounts_overview.htm&type=5

Question 12

Cloud Kicks uses a Lightning web component to provide instructions to sales reps. An administrator
needs to correct a spelling error in the displayed text in one of the Lightning web components.
What is the recommended tool to make the change?

Accepted Answer

B

Explanation: VisualStudio Code is a recommended tool to make the change in the displayed text in one of the Lightning web components. VisualStudio Code is an integrated development environment (IDE) that supports Salesforce development tools such as Salesforce Extensions for Visual Studio Code, Salesforce CLI, and Lightning Web Components. You can use VisualStudio Code to create, edit, debug, and deploy Lightning web components and other Salesforce metadata. To make the change in the displayed text, you need to open the HTML file of the Lightning web component in VisualStudio Code and modify the text element accordingly. Reference: https://developer.salesforce.com/tools/vscode https://developer.salesforce.com/docs/componentlibrary/documentation/en/lwc/lwc.create_components

Question 13

When should an administrator apply a permission set to a user or group of users versus configuring the user’s profile with the necessary access?

Accepted Answer

B

Explanation: As explained in

Question 14

A sales manager at AW Computing has created a contact record but is missing some of the
information to complete the record. The organization-wide default for Accounts is set to Public Read
Only, and Contacts are controlled by parent.

Accepted Answer

E

Explanation: The sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to Public Read Only. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5

Question 15

A user is getting an error when attempting to merge two accounts. The administrator checks the
profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?

Accepted Answer

D

Explanation: The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record.

Free Advanced Administrator CRT-211 Actual Exam Questions