Question 1

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles.
The Customer Support team needs to add custom fields on articles for internal comments and
additional references. What is the most efficient way for the Salesforce Admin to hide the custom
fields from customers? Choose one answer

Accepted Answer

B

Explanation: The most efficient and standard method to control field visibility in Salesforce is through Field-Level Security (FLS). By modifying the profile assigned to community customers, the administrator can revoke read access to the new custom fields on the Knowledge object. This declarative approach ensures the fields are hidden from customers wherever they access the article, without requiring custom code (Visualforce/Lightning Components) or inefficient content duplication. This is the most scalable, maintainable, and secure solution, aligning with Salesforce best practices.

Question 2

What are the four stages of the Community Roll-out framework?

Accepted Answer

E

Explanation: The official Salesforce Community Roll-out framework is structured around four key pillars that guide the entire lifecycle of a community, from initial strategy to long-term growth. These stages are: 1. Establish: Define the community's vision, strategy, goals, and key performance indicators (KPIs). 2. Manage: Handle the day-to-day operations, including content creation, moderation, and user administration. 3. Measure: Analyze community data and metrics against the established KPIs to assess health and ROI. 4. Engage: Implement tactics to foster member participation, interaction, and value, driving adoption and growth.

Question 3

How is visibility to Articles Types controlled for Community Members?

Accepted Answer

D

Explanation: Visibility to Salesforce Knowledge Article Types is fundamentally controlled by a user's profile. The profile settings determine which Article Types (or Record Types in Lightning Knowledge) a user has "Read" access to. For Experience Cloud (Community) members, their assigned community profile must be granted explicit read access to the specific Article Types intended for them. While Data Categories further refine which individual articles are visible, the initial access to the entire type of article is managed at the profile level.

Question 4

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

Accepted Answer

B

Explanation: To create a new community user, an administrator must perform two key steps in sequence. First, the profile intended for the new user must be added to the community's membership list. This authorizes any user with that profile to access the community. Second, the administrator navigates to the specific Contact record that will be converted into a user and uses the "Enable Customer User" action. This action creates the user record, links it to the contact and its parent account, and assigns the appropriate license and profile.

Question 5

What features are you able to take advantage of in the Topic Management section of the Community Manager?

Accepted Answer

A, C

Explanation: The Topic Management area within Experience Workspaces (formerly Community Manager) provides a comprehensive suite of features for organizing site content. Administrators can perform lifecycle actions on topics, including creating new topics, merging redundant ones, renaming them for clarity, and deleting obsolete ones (Option A). Additionally, this area is used to curate the user experience by assigning specific topics to be "Navigational," which builds the site's primary navigation menu, and "Featured," which highlights key content on the home page or other specified pages (Option C). Both sets of functionalities are core to managing topics in an Experience Cloud site.

Question 6

One of the features of Salesforce Communities is being able to nest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?

Accepted Answer

D

Explanation: Salesforce Experience Cloud (formerly Communities) allows for a structured topic hierarchy to organize content. This hierarchy is limited to three levels. The maximum number of navigational topics you can create is 25 at the top level (Level 1). Each of these top-level topics can have a maximum of 10 second-level topics (Level 2). Subsequently, each second-level topic can have a maximum of 10 third-level topics (Level 3). This structure helps in creating a clear and manageable navigation system for site members.

Question 7

As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within
the business to understand what they are hoping to get out of the community being implemented.
Who do you meet with?

Accepted Answer

D

Explanation: A successful Partner Community roll-out strategy requires engaging all key business stakeholders to align the community's functionality with overarching business objectives. A Partner Community typically supports multiple functions, including channel sales, marketing collaboration, and partner support. Therefore, it is crucial to meet with the Sales Team (for lead distribution, deal registration), the Marketing Team (for MDF, co-branded assets), the Service Team (for case management), and Executives (for strategic vision, sponsorship, and measuring ROI). This comprehensive approach ensures the community delivers value across the entire partner lifecycle.

Question 8

You are creating a community whereby your customers will be able to upload photos of themselves
with your products to a contest chatter group. You want to make sure only photo file extensions are
allowed e.g. (.jpg, .png, .gif) and only up to 500mb. What steps would you take to enable this?

Accepted Answer

B

Explanation: Salesforce Experience Cloud provides native, declarative controls for file uploads. Within Experience Workspaces (formerly Community Manager), the Administration section contains a Preferences page. On this page, administrators can configure site-wide file settings, including specifying the "Max file size in MB" and defining a comma-separated list of "Allow only these file types." This approach directly meets the requirements to limit both file size and type without requiring custom code or external applications.

Question 9

Regional Containers have asked you for help in setting up their Custom Domain for their Customer
Community so that the community URL looks like it is hosted on the company website. Why type of
record will you need to add to the DNS in order to achieve this?

Accepted Answer

D

Explanation: To associate a custom domain with a Salesforce Experience Cloud site, a Canonical Name (CNAME) record must be created in the company's Domain Name System (DNS). The CNAME record maps the desired custom domain (e.g., community.regionalcontainers.com) as an alias to the internal Salesforce-hosted domain provided when you set up the domain in Salesforce. This allows web traffic for the custom URL to be correctly routed to the Salesforce servers hosting the community, without needing a static IP address, which Salesforce does not provide for sites.

Question 10

Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

Accepted Answer

D

Explanation: Experience Cloud templates, such as Koa, are built with a responsive design. This core feature ensures that the community's layout and components automatically adjust to provide an optimal viewing experience on any device, including desktops, tablets, and smartphones. For an external community member using an iOS device, the most direct and standard method of access is to navigate to the community's URL using a mobile web browser like Safari. The platform will automatically render the mobile-friendly version of the site without requiring any additional applications.

Question 11

Your company wish to use their own URL for their community to maximize the brand impact to customers. How would you achieve this?

Accepted Answer

D

Explanation: To use a company's own branded URL (e.g., support.mycompany.com) for an Experience Cloud site, an administrator must configure a Custom Domain. This process involves adding the domain in Salesforce Setup, updating the company's DNS records with a CNAME entry that points to the Salesforce-generated internal FQDN, and then creating a Custom URL to associate the domain with the specific site. This allows the company to maximize brand impact by serving the community from a familiar and trusted web address, completely masking the underlying force.com or my.site.com domain.

Question 12

Universal Pastries wish to survey their customers in the community after they close a case. How would they achieve this?

Accepted Answer

D

Explanation: Salesforce provides a native feature called Salesforce Surveys, which is the standard and most efficient way to accomplish this task. This feature includes a standard "Survey" Lightning component that can be dragged and dropped onto any page within an Experience Cloud site using the Experience Builder. To trigger the survey upon case closure, an administrator would typically use a Flow to automatically send a survey invitation link to the customer. The link directs the customer to the survey hosted within the community, which is rendered using the standard component. This approach leverages built-in functionality without requiring custom development or third-party applications.

Question 13

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

Accepted Answer

C

Explanation: According to the official Salesforce Experience Cloud documentation, a Salesforce organization is permitted to create a maximum of 30 keyword list criteria. These keyword lists are defined at the org level and can be utilized within moderation rules across various Experience Cloud sites. They serve to identify and manage user-generated content containing specific keywords, helping to automate moderation tasks like flagging or blocking posts and comments.

Question 14

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

Accepted Answer

C

Explanation: The Experience Builder (formerly Community Builder) is the declarative tool used to create, brand, and customize pages within an Experience Cloud site. For a site built with a standard template like Koa, the correct procedure to add a new page is to navigate to the Experience Builder, access the Pages menu, and select the "New Page" option. This allows the administrator to choose a layout and add components to the new page directly within the standard interface, without needing custom code or external applications.

Question 15

Salesforce releases an enhanced feed publisher component in the latest release of the Napili
template. Universal Containers org is now on the latest version, but the collaboration component is
NOT available in the Napili template. What should the Salesforce Admin do to resolve this issue?

Accepted Answer

C

Explanation: The Feed Publisher component, in any of its forms, is a core element of Salesforce Chatter. Its availability within the Experience Builder is fundamentally dependent on Chatter being enabled at the organizational level. If Chatter is disabled, no feed-related or collaboration components will be available for use in any Experience Cloud site. This is the most foundational prerequisite that must be met before any other troubleshooting, such as template updates, can be effective. Therefore, the administrator's first action should be to ensure Chatter is enabled for the org.

Free Community-Cloud-Consultant Actual Exam Questions