Free Salesforce Business-Analyst Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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Question No. 1
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to
release a record-triggered flow that notifies account and opportunity owners once a quote has been
accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
release a record-triggered flow that notifies account and opportunity owners once a quote has been
accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
Select one option, then reveal solution.
Question No. 2
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is
often incomplete or out-of-sync for the Slack transition project. The development team has
recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
often incomplete or out-of-sync for the Slack transition project. The development team has
recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
Select one option, then reveal solution.
Question No. 3
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to
understand details about the Salesforce environment:
• Custom apps
• Active Salesforce Sites
• Active flows
• Custom tabs
•
Visualforce pages
A Which path should the BA take to find this information?
understand details about the Salesforce environment:
• Custom apps
• Active Salesforce Sites
• Active flows
• Custom tabs
•
Visualforce pages
A Which path should the BA take to find this information?
Select one option, then reveal solution.
Question No. 4
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage
its customer case lifecycle. UC wants to limit the number of interactions a customer has during the
lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
its customer case lifecycle. UC wants to limit the number of interactions a customer has during the
lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
Select one option, then reveal solution.
Question No. 5
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest
Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the
business as part of the UAT process.
Which sign-offs should the BA seek?
Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the
business as part of the UAT process.
Which sign-offs should the BA seek?
Select one option, then reveal solution.
Question No. 6
The business analyst (BA) on the Salesforce development team at Northern Trail Outfitters is leading
a requirements elicitation workshop about the process for onboarding new wholesale partners.
While whiteboarding the process, one stakeholder continuously interrupts and points out
inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
a requirements elicitation workshop about the process for onboarding new wholesale partners.
While whiteboarding the process, one stakeholder continuously interrupts and points out
inefficiencies with invoicing and delivery processes.
What should the BA do to prevent the session from being derailed?
Select one option, then reveal solution.
Question No. 7
Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to
cash process. A business analyst (BA) is tasked with understanding NTO's current processes,
identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
cash process. A business analyst (BA) is tasked with understanding NTO's current processes,
identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
Select one option, then reveal solution.
Question No. 8
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In
the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee
reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee
reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
Select one option, then reveal solution.
Question No. 9
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a
review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
Select one option, then reveal solution.
Question No. 10
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The
business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
business analyst (BA) will analyze and break down CK's typical sales cycle.
How can process mapping help the BA get started on this project?
Select one option, then reveal solution.
Question No. 11
When creating a new User how can the Admin make sure a temporary password is generated?
Select one option, then reveal solution.
Question No. 12
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud
project with the retail division to turn on the Web-to-Case functionality. The BA wants to better
understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
project with the retail division to turn on the Web-to-Case functionality. The BA wants to better
understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
Select one option, then reveal solution.
Question No. 13
A group of business analysts (BA) at Universal Containers have been working with different teams of
stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and
documented all of the information in a central location. Upon review of the requirements, the BAs
discovered that changes made to the documentation were overwritten by each other, and they will
lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and
documented all of the information in a central location. Upon review of the requirements, the BAs
discovered that changes made to the documentation were overwritten by each other, and they will
lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
Select one option, then reveal solution.
Question No. 14
Which of the following User Management terms is best described by this definition: " Record created
to identify a new employee that starts accessing Salesforce"
to identify a new employee that starts accessing Salesforce"
Select one option, then reveal solution.
Question No. 15
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
Select one option, then reveal solution.