Question 1

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market. What Lightning will satisfy this requirement?

Accepted Answer

B

Explanation: The Fields component is a Lightning component that allows administrators to display fields from a record on a Lightning page based on certain conditions or criteria. For example, administrators can use filter logic to show or hide fields based on field values or user profiles. In this case, the administrator can use the Fields component to display fields that only apply to condos based on the value of a field that indicates the type of property. Reference: https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_fields.htm&type=5

Question 2

Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Accepted Answer

D

Explanation: A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. Reference: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htm&type=5

Question 3

Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit
Information. These records should be visible to a sales rep's manager but hidden from their
colleagues.
How should an administrator adjust NTO's sharing model to ensure the correct amount of
confidentiality?

Accepted Answer

C

Explanation: To ensure that sales reps’ managers can view records containing customer’s credit information but their colleagues cannot, NTO should grant access using hierarchies via the sharing settings. This option allows users above another user in the role hierarchy to have access to records owned by or shared with users below them in the hierarchy. Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5

Question 4

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time,
Currently, they are switching between browser tabs, which is tedious and confusing. Support
managers put in a request for a better agent experience.
What should an administrator recommend?

Accepted Answer

D

Explanation: Implement Service Console is what the administrator should recommend to support staff at Cloud Kicks for a better agent experience. Service Console is a Salesforce app that provides a unified interface for agents to manage multiple customer interactions and records at once. Service Console can help agents work more efficiently and productively by providing features such as tabs, subtabs, list views, related lists, highlights panel, interaction log, macros, keyboard shortcuts, and more

Question 5

Cloud Kicks maintains Inventory in a legacy application. Management wants the information to also
be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?

Accepted Answer

A

Explanation: To make inventory data from a legacy application available in Salesforce, the administrator can create an external object that maps to the inventory application. An external object is similar to a custom object, except that it maps to data that’s stored outside your Salesforce organization. External objects enable users to view and report on external data in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5

Question 6

Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B).
Some of CK's B2C customers are employed at its larger customer accounts and should be tracked
under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers

Accepted Answer

A, C

Explanation: To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account. Reference: https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htm&type=5

Question 7

A sales user is assigned to a permission set group that gives them Modify All access to
Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes
access on Account.
What level of access will the sales user have on the Account object?

Accepted Answer

B

Explanation: Modify All is the level of access that the sales user will have on the Account object after being assigned to a muting permission set that mutes Delete access on Account. Muting permissions are a way to reduce or remove access to objects or fields for users who are assigned to permission set groups. Muting permissions can only mute object-level permissions, such as Create, Read, Edit, Delete, View All, or Modify All, but not field-level permissions or other permissions. Muting permissions can only reduce or remove access that is granted by other permission sets or permission set groups within the same permission set group, but not by profiles or other sources of access. Therefore, in this case, the muting permission set will only mute the Delete access on Account that is granted by the permission set group, but not the Modify All access that is also granted by the permission set group.

Question 8

A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next
status. The users with the same access can process records without any errors.
What should the administrator do to troubleshoot the issue?

Accepted Answer

A

Explanation: The flow debug option is a tool that allows you to test and troubleshoot your flow by running it in debug mode and inspecting the values of variables and resources at each step. You can also set the debug mode to run as another user and see how the flow behaves for different users with different permissions and settings. In this case, using the flow debug option and setting the selection to run as another user can help identify why one user is experiencing a flow error while others are not. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_debug.htm&type=5

Question 9

Cloud Kicks is looking for a way to back up its data dally. What should the administrator recommend?

Accepted Answer

D

Explanation: Salesforce’s Data Export Service is a tool that allows you to export your organization’s data to a set of comma-separated values (CSV) files and store them in a backup location of your choice. You can schedule this service to run weekly or monthly and receive an email notification when your files are ready to download. This is one way to back up your data daily without using any external tools or services. Reference: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5

Question 10

AW Computing created new multi-tier service plans. The primary difference between the packages Is
the length of the term. The company wants to capture start and end dates for each service plan sold,
which can direr from the contract dates of the subscription.
How should an administrator ensure the data is captured properly?

Accepted Answer

D

Explanation: A validation rule on the Opportunity Product object to require custom date fields based on the product family will ensure that the data is captured properly. A validation rule can check if the product family matches the service plan and if so, require the start and end date fields to be filled out. This way, AW Computing can capture the term length for each service plan sold. Reference: https://help.salesforce.com/s/articleView?id=sf.fields_about_validation_rules.htm&type=5

Question 11

An administrator at Universal Containers has been asked by the compliance team to understand end
track various sensitivity levels for its data In Salesforce. The administrator has enabled Data
Classification end configured appropriate sensitivity levels. The compliance team would Ike a report
showing field level sensitivity and classification.
What should the administrator recommend?

Accepted Answer

A

Explanation: Run the standard Data Classification report is what the administrator should recommend to the compliance team. Data Classification is a feature that allows administrators to flag where sensitive information is stored in Salesforce by assigning sensitivity and classification levels to fields. Data Classification also provides a standard report that shows field level sensitivity and classification for all fields in an org. The administrator can run this report and share it with the compliance team to meet their requirement.​

Question 12

AW Computing has several service plans it offers with its laptops. Management wants the sales team
to focus on bringing in new business and to have the creation of the renewal opportunity for the
service plans happen automatically.
What approach should the administrator take to automate the renewal process7

Accepted Answer

D

Explanation: To automate the renewal process for service plans, AW Computing should configure a flow that will create the renewal based on the closed-won date and opportunity line items. A flow is a tool that can automate complex business processes by executing logic, interacting with Salesforce database, calling Apex classes, and guiding users through screens. A flow can be triggered by various events, such as when an opportunity is closed won. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_overview.htm&type=

Question 13

An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to
have quicker exports.
Which three recommendations should the administrator make?
Choose 3 answers

Accepted Answer

A, C, E

Explanation: Three recommendations that the administrator can make to reduce the file size of full data exports are: Reduce the amount of objects per export. By selecting only the objects that are necessary for the backup and excluding the ones that are not, you can reduce the number of files and records that are exported and decrease the file size. Deselect ‘Include images, documents, and attachments’ in the export. By unchecking this option, you can exclude the files that are stored in Salesforce as images, documents, or attachments from the export. These files can take up a lot of space and increase the file size significantly. Keep deleted record counts to a minimum. By emptying the recycle bin regularly or using hard delete options, you can reduce the number of deleted records that are included in the export. Deleted records are still counted as part of the export limit and can increase the file size. The other two options are incorrect because: Requesting a backup file every 5 days does not reduce the file size of each export. It only increases the frequency of exports and may cause more storage issues. Unselecting the recycle bin in the object export option does not reduce the file size of full data exports. It only applies to individual object exports and not to weekly or monthly exports. Reference: https://help.salesforce.com/s/articleView?id=sf.data_export.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_exportdata.htm&type=5

Question 14

Ursa Major Solar offers customers annual service contracts. Account owners should receive an email
renewal reminder l month before their customer's planned expiration date. The administrator builds
a flow to automate the process, which runs when a record is created, and tests several possible
scenarios.
What win occur if the expiration date is changed from January 1 of the next year to yesterday?

Accepted Answer

D

Explanation: The resume event is recalculated and the email goes out to the account owner immediately because the flow uses a scheduled path that evaluates the expiration date field every time it changes. When the expiration date is changed to yesterday, the flow resumes immediately and executes the action of sending the email

Question 15

Dreamhouse Realty recently learned that the major listing service it utilizes can accept messages to a
specific endpoint. The realtors want to utilize this to be able to quickly update the listing price on
properties after it has
been approved.
What automation tool should the administrator configure?

Accepted Answer

A

Explanation: Flow is the automation tool that should be configured to utilize the major listing service endpoint. Flow is a tool that allows administrators to automate complex business processes by building flows that can collect, update, or delete data, invoke Apex code, call external services, and more. Flow can use an Apex action or an HTTP request action to send messages to an external endpoint using REST API

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