Free Salesforce Administrator ADM-201 Actual Exam Questions - Question 2 Discussion
logged. They are looking for an automated solution that would give the product's two lead engineers
read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?
A imo, because creating a queue for the new product cases and a criteria-based sharing rule that grants read/write access to the two engineers seems more straightforward and fully automated. Predefined case teams with assignment rules (B) might work, but assignment rules usually assign ownership, not necessarily add users to case teams automatically. User-based sharing rules (C) require manual maintenance if engineers change, and ad-hoc case teams aren’t automatic. Auto-response rules (D) don’t affect access. So A looks like the best fit for fully automated access control here.
C imo, because user-based sharing rules can grant access directly to specific users like the two engineers, ensuring they get read/write without needing ownership changes. Ad-hoc case teams might seem manual, but combining it with a sharing rule can automate access better than relying on assignment or queues. A seems close but queues don’t directly give read/write access to individuals unless you own the case, which might not fit here. So, user-based sharing rule targeting the engineers sounds more straightforward for the exact need.
I’m thinking A could work since a queue can hold cases with the new product, and criteria-based sharing rules can grant access to specific users or groups automatically. That way, both engineers get read/write without needing manual team adds. Assignment rules usually just change ownership, which wouldn’t cover both leads at once unless it’s a queue owner. So does the queue plus criteria-based sharing rule combo make more sense than relying on predefined case teams triggered by assignment rules?
A/B? I get why B feels right because assignment rules can auto-assign cases, and predefined case teams grant access. But those teams usually need manual adding unless it’s automated somehow. A has the criteria-based sharing rule that can automatically give access based on product, plus a queue for ownership and management. That sounds more automated to me and directly handles access without manual steps. D and C don’t really cover automatic access well. So I’m stuck between A and B, but A might fit the “automated” part better.
Maybe B fits best since assignment rules can auto-assign cases based on criteria, and case teams allow specific user access. The other options don’t seem to cover both automation and direct read/write access.