Free PeopleCert ITIL v4 Foundation Actual Exam Questions - Question 6 Discussion
The purpose of the service configuration management practice is to ensure that accurate and reliable
information about the configuration of services, and the [?] that support them, is available when and
where it is needed.
Probably B since assets cover all physical and digital supports, not just CIs.
Makes sense to stick with D here since configuration items are specifically what the practice tracks—not all assets or suppliers. D
Maybe B, since assets support services but aren’t limited to just configuration items.
It’s D because configuration items are the key parts tracked in service management, not just any asset or supplier. The sentence focuses on components directly related to the service setup.
D/B? The phrase "services and the _____ that support them" points to something directly linked to service components. CIs are specifically defined for configuration management, so they seem to fit perfectly. Assets are broader—they might include things not directly tracked as part of service configurations. So, D makes more sense here since it’s about controlling specific items related to the service, not just any asset.
B/D? Assets are broader, but here it’s about managing specific components, so CIs fit better. Assets might not always be part of the configuration info needed.
D (configuration items directly relate to service components)
B/D? I’m torn between assets and CIs because assets are broader, but CIs specifically tie into configuration management. Seems like both could fit depending on the context.
Option D makes sense as CIs are configuration items linked to services.
Isn’t it supposed to be about the actual components, so maybe 'D'?