Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 8 Discussion
Question No. 8
While engaging with a new customer, a service provider should consider which of the following
considerations FIRST?
considerations FIRST?
Select one option, then reveal solution.
US
WU
Will U.
2026-02-01
It’s D. Defining the customer’s goals sets a clear direction, making it easier to handle risks or decide who’s involved later on. Without that clarity, everything else feels like guesswork.
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RD
Rizwan D.
2026-01-19
Option D, gotta know the goal before sorting out risks or feedback.
0
IS
Imran S.
2026-01-16
D. Knowing the customer's desired outcomes is key first; without that, you can’t really identify relevant risks or decide on feedback processes effectively.
0
US
User
2026-01-15
D vs C? Figured knowing customer goals (D) comes before risks or feedback.
0