Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 4 Discussion
1 incidents is
breached frequently.
As the Incident Manager for the service provider, which action will you take?
A/C? Adding staff (C) might just throw more people at the problem without fixing the root cause. Improving triage (A) actually targets the process to ensure P1 incidents get the right attention fast.
B imo, shifting all desk staff to P1 might overwhelm resources but ensures immediate focus.
A/C? Adding more staff (C) might help if the current team is overwhelmed, but if priorities aren’t clearly directed, extra hands won’t fix misrouting. Improving triage (A) seems better to ensure priority 1 incidents get the right experts fast. Removing triage (D) feels risky since it could cause confusion and delays in proper assignment. Just shifting everyone to priority 1 issues (B) isn’t practical or efficient for other incidents. So between A and C, improving triage sounds like a smarter, more targeted fix rather than just piling on resources blindly.
Maybe D, because removing the triage step could cut down on delays caused by unnecessary initial reviews and speed up getting priority 1 incidents resolved faster.
A. Focusing on improving triage helps get priority 1 issues to the right experts quickly, instead of wasting time with less skilled staff or removing triage altogether which could slow things down even more.
It’s A, focusing on smarter routing beats just more hands or skipping triage.
A imo, because getting the right specialists on priority 1 incidents faster helps avoid wasted time. Just adding more people or dropping triage might cause confusion and delays instead.
Maybe A. Improving the triage process sounds like the best move to get priority 1 incidents to the right experts quicker, instead of throwing more people at it or removing triage altogether.