Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 15 Discussion
organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?
Option B sounds like the best fit here since the contract is already signed, and the goal is seamless support. Integrating the supplier’s activities into the organization’s value streams means making sure their work fits naturally with existing processes and customer touchpoints. That’s what really drives a smooth user experience. D is more about future contracts, not immediate service flow. A and C are definitely earlier steps before signing. So B feels like the practical next move after the deal is done.
B/D? The contract is signed, so A’s out. B would help make support seamless by aligning supplier tasks with our workflows. But D could also matter for long-term smoothness through better contract terms.
Sounds like the focus is on smooth service delivery after signing. B seems right since it’s about blending the supplier’s work with the organization’s processes, unlike A which is just about picking suppliers. B it is.