Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 11 Discussion

Question No. 11
Which marketing technique helps to understand the needs of consumers by tracking their behavior?
Select one option, then reveal solution.
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FY
Farhan Y.
2026-02-20

C imo, profiling is all about collecting and analyzing specific consumer behavior data, which helps marketers understand needs in detail. Segmentation just groups people, doesn’t track individual behaviors.

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AE
Andre E.
2026-02-01

C/D? Profiling (C) collects detailed behavior info, but value propositions (D) are created by understanding those behaviors. Still, tracking itself fits better with profiling than value propositions.

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AO
Amit O.
2026-01-31

C imo, profiling directly focuses on gathering detailed behavior data, not just grouping.

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SU
Saad U.
2026-01-28

It’s A because market segmentation is specifically about dividing consumers based on behavior patterns, which directly helps in understanding their needs through tracking how they act.

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KA
Kevin A.
2026-01-21

C imo, profiling is about collecting detailed customer info, which includes behavior tracking.

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KA
Kevin A.
2026-01-17

A imo, market segmentation breaks down customer groups based on behavior patterns, so it's a solid way to understand different needs by tracking how they act. Profiling feels more about collecting static info.

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KA
Kevin A.
2026-01-16

C

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