Free PeopleCert ITIL-4-DPI Actual Exam Questions s - Question 8 Discussion
made by a small executive group. This creates delays because some members of the group are often
unavailable.
Which is the BEST approach for establishing an authority structure for decision-making within the
service provider organization?
D imo, letting people decide on their work and backing them up with training sounds like it cuts delays the most. Execs don’t need to get involved unless it’s really needed.
Option A seems practical since line managers are closer to daily operations and can speed up decisions without waiting on execs all the time. It keeps escalation for tough cases but clears smaller stuff quickly.
A/B? A could work if line managers are reliable and trained to know when to escalate, which would reduce bottlenecks. B makes sense for technical stuff since operational staff know the details best, but it might cause inconsistency in bigger decisions. I’m ruling out D because training and automation alone probably can’t handle all risks without clear authority lines. So between A and B, I think A’s approach to a clear escalation path might keep things smoother overall.
C/D? Seems like keeping the big risks at the top but letting smaller stuff get delegated makes sense to avoid delays without losing control. D sounds a bit too loose for important decisions.