Free PeopleCert ITIL-4-DPI Actual Exam Questions s - Question 7 Discussion
systems. Recognizing the need for two-way communication for the required changes, IT managers
need better ways of obtaining feedback.
Which describes the BEST approach for establishing effective feedback channels?
A/C? A uses familiar tools, which can speed up adoption, but might miss out if tools vary too much. C’s about standardizing a platform, which is great for global consistency but could slow things down initially.
C imo. Picking and rolling out a dedicated collaboration tool could unify communication across all teams, including remote ones, instead of piecing together whatever tools they already use. It might take some effort upfront, but having a single platform designed for two-way feedback seems more reliable long-term than relying on existing team habits or office hours. D feels way too one-sided to work here.
A imo, because using the tools teams already prefer makes it easier to get honest feedback. Forcing new tools (like in C) or relying on office visits (B) could limit who actually shares their thoughts.
Option B seems like a practical way to get direct feedback and foster open communication without relying on tech preferences. It feels more personal and accessible.