Free PeopleCert ITIL-4-DPI Actual Exam Questions s - Question 5 Discussion

It’s D for me as well. Policies come from governance to set the overall rules and expectations, while controls are management’s way to enforce or implement those policies. The distinction is about origin and purpose, not just what they cover or how they work. That makes the roles clear and separate, unlike A or B which confuse the hierarchy.

C imo, policies guide overall behaviour while controls are more tech and info-focused.

D, controls are more about execution while policies set the rules.

I’m thinking C is the best choice here because policies generally guide overall behavior and roles in the company, while controls are more about the specific tech or info measures used to enforce those policies. So, C.

Maybe D makes sense since governance usually sets the high-level rules (policies), and management handles the practical steps (controls). That distinction fits how organizations typically split responsibilities. Also, A sounds off because policies aren’t exactly controls, they guide what should happen rather than being the control itself. So, D seems clearer as the main difference.

D, isn’t it more about who defines them? Need to double-check.