Question 1

A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down.You
configure Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for
the Search duplicate cases step?

Accepted Answer

B

Explanation: When configuring the "Search duplicate cases" step in a Pega application, especially for IT ticketing systems, the primary aim is to identify multiple tickets raised for the same underlying issue. The most straightforward and effective criterion for identifying duplicates in this context is the issue type, such as "the office Wi-Fi is down." B . Issue type is same: This option targets the core reason behind the creation of a ticket. Since multiple individuals can report the same issue from various departments or locations, filtering by the issue type ensures that all reports concerning a single problem (e.g., Wi-Fi outage) are identified as duplicates. This approach helps in consolidating the efforts to address and resolve the issue efficiently, avoiding redundant work. Filtering by the name of the submitter, department, or office location (Options A, C, and D) might miss duplicates reported by different users or from different areas, making "Issue type is same" the most logical and effective criterion for identifying duplicates in IT ticketing scenarios. Reference: Pega's official documentation on case management and the "Search duplicate cases" step provides guidance on setting up duplicate search criteria based on the specific needs of the application, emphasizing the importance of choosing criteria that accurately reflect the nature of the duplicates being targeted.

Question 2

Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)

Accepted Answer

A, D

Explanation: Conditional processing within a case type in Pega is used to determine the flow of cases based on specific criteria: A . A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email. This scenario clearly requires conditional processing to route students based on their test scores, either towards scheduling an interview or receiving a rejection. D . A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step. This use case also demonstrates the need for conditional processing, where the presence of a membership number changes the steps a user must complete.

Question 3

How do you reference the State property on an Address page group with the index Home?

Accepted Answer

A

Explanation: In Pega, when referencing a property within a page group, the correct syntax involves specifying the page group name followed by the index in parentheses, and then the property name. In this case, .Address(Home).State correctly specifies that the "State" property should be accessed from the "Home" index within the "Address" page group. This syntax is essential for accurately navigating complex data structures in Pega applications.

Question 4

You are configuring an external data source using the Integration Designer. You have the REST, Dev,
Stage, and Prod endpoint URLs, and a name for the data source. What other information do you need
to configure the external data source?

Accepted Answer

C

Explanation: When configuring an external data source using the Integration Designer in Pega, essential information includes: C . A plan for mapping the data and REST response fields. Effective integration with an external data source requires a clear mapping plan to align the data structure of the source with the data model of the Pega application. This includes configuring how the REST API responses are parsed and how individual data fields are mapped to the properties in Pega.

Question 5

You are asked to build a report listing customer order cases with an Order Total value over USD10000
sorted by Creation date (pxCreateDate). The report should display the following three fields: Case ID
(pylD), Customer ID, and Order Total. Which property or property combination should you optimize
to improve performance?

Accepted Answer

A

Explanation: To improve the performance of a report listing customer order cases where the Order Total value is a critical criterion: A . Order Total. Optimizing the Order Total property allows for faster sorting and filtering operations specifically on this field, which is crucial for performance, especially when dealing with large datasets where queries are based on financial thresholds.

Question 6

A door manufacturer offers a finite list of colors on all its doors. As part of the order, customers can
select the color of the door. Select the data page definition configuration settings to source a color
drop-down list to minimize memory usage.
Object Type » ACME-Products-Data-Color or ACME-Products-Work-Color or ACME-Products-Work-
ColorFeedback
Edit Mode » Readonly Or Editable Or Savable Scope » Thread Or Requestor Or Node

Accepted Answer

F

Explanation: In Pega, when configuring data pages to source UI controls such as drop-down lists, it's crucial to select the configuration that optimally uses memory and efficiently serves the data to the users. For this scenario, the correct answer is Option F: List, ACME-Products-Data-Color, ReadOnly, Node. List vs. Page: Choosing 'List' is appropriate because the requirement is to populate a drop-down list with multiple entries (colors in this case). 'Page' would be used for single record data, which is not the case here. Object Type: 'ACME-Products-Data-Color' is chosen because the data represents a list of color options provided by the manufacturer, which is typically static reference data, fitting the 'Data' class layer rather than the 'Work' layer which is used for case management or the 'Work-ColorFeedback' which would be used for storing feedback or interactions specific to colors. Edit Mode: 'ReadOnly' is the correct mode since users are selecting a color from a pre-defined list and are not expected to edit these values directly. Scope: 'Node' is selected to minimize memory usage. By setting the scope to 'Node', the data page is loaded once per node (server instance) and shared across all requestors (users) on that node, which is memory efficient for data that doesn't change often and is applicable across all users, such as a list of colors. This configuration ensures that the data page is loaded efficiently in a read-only list format at the node level, reducing the overall memory footprint while making the color selections available across the application. Reference: Pega Academy's Data Pages module, which covers data page types, scopes, and best practices for optimizing application performance and memory usage.

Question 7

How do you enable field-level auditing for properties?

Accepted Answer

B

Explanation: In Pega, enabling field-level auditing for properties is typically done through the property rule form. By enabling the auditing feature on specific property rule forms, changes to those properties are automatically tracked and recorded by the system. This setup is essential for compliance, transparency, and historical data analysis purposes, allowing organizations to monitor and audit changes to critical data fields systematically.

Question 8

You are testing an airline reservation case type that does not yet have a UI configured. You need to
verify that changing the Purchase Insurance field in the Clipboard updates the TotalCost field.
In which category of the Clipboard tools would you expect to find the Purchase Insurance field?

Accepted Answer

B

Explanation: To locate the "Purchase Insurance" field used in testing the calculation of the "TotalCost" field without a configured UI: B . User Pages. In the Clipboard, User Pages typically hold data related to the current user session and case processing, including fields like "Purchase Insurance" which are manipulated during a case session and influence other data calculations in the case, such as "TotalCost".

Question 9

A developer discovers that a calculated property value is returning an unexpected result.
Which two features of the Tracer tool can you use to diagnose the problem while minimizing the
impact on application performance? (Choose two.)

Accepted Answer

B, C

Explanation: When diagnosing an issue with a calculated property value using the Tracer tool: B . Breakpoints. This feature allows you to pause the execution at certain points, enabling you to inspect the processing of the rules and properties, which is helpful in identifying where and why a property is not calculating as expected. C . The Watch function. By watching specific properties, you can monitor changes to their values in real time as the process executes, which helps in determining the point at which the unexpected result occurs, all with minimal overhead on application performance.

Question 10

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute
application.
Of the following requirements, which option requires you to configure distinct mobile app channels?
(Choose two)

Accepted Answer

A, B

Explanation: For ABC BankCorp's mobile app experience related to the Transaction Dispute application, certain requirements necessitate configuring distinct mobile app channels to accommodate different functionalities or visual designs for users and CSRs. A . CSRs can create other case type instances on the mobile app: This functionality difference between what CSRs and users can do within the app indicates the need for separate app channels. The ability of CSRs to handle additional case types beyond what is available to general users requires a distinct channel configuration to support the specialized functionalities needed by CSRs. B . Mobile app color palettes are different for users and CSRs: The requirement for different color palettes for users and CSRs pertains to the app's visual design and branding. To ensure that each group experiences the app with the intended branding elements, separate app channels are required to implement the distinct color palettes and themes. Customizing currency units and date/time format according to the user's location (C) can typically be achieved within a single app channel through localization settings and does not inherently necessitate separate channels. Supporting all mobile phone operating systems (D) is a compatibility requirement that is also not a determining factor for creating distinct channels but rather relates to the app's development and testing across platforms. Reference: The principles of mobile app development in Pega, as detailed in Pega's mobile documentation, include the creation of distinct channels for different user roles or branding needs to ensure a tailored and cohesive app experience for various user groups.

Question 11

Which two requirements ensure that valid data is used in a case? (Choose two.)

Accepted Answer

A, C

Explanation: To ensure that valid data is used in a case: A . The data fits the business logic. Valid data must align with the business rules and logic of the application, ensuring that the data used in case processing is appropriate for the business context. C . The data is the correct field type. Having data that is of the correct field type is fundamental to ensuring that the application processes and stores information accurately. This includes ensuring that dates, numbers, text, and other data types are used in their respective fields appropriately.

Question 12

You create an application to track package deliveries. Choose three elements that are essential for this application. (Choose Three)

Accepted Answer

B, C, D

Explanation: Essential elements for an application designed to track package deliveries: B . A shipment tracking case type. This is the core component that would manage the lifecycle of a package delivery, from dispatch to delivery, within the application. C . A set of fields to capture the shipping details. Accurate capture and storage of shipping details such as sender, recipient, package type, and delivery address are fundamental for processing and tracking the shipment. D . A work party to represent the customer. Work parties in Pega are used to represent stakeholders associated with a case, in this instance, the customer receiving the delivery. This helps in managing customer-related information and interactions effectively within the case.

Question 13

Creating a new rule in Pega Platform is typically done to define a new behavior or functionality in the
application, which can then be reused as needed. In the given scenario, a designer is reusing a UI
section every time the same behavior is needed in the application. By creating a new rule for the UI
section, the designer can ensure consistent behavior and avoid duplicating effort.
For which use case do you create a new rule in a Pega Platform™ application?

Accepted Answer

C

Explanation: In Pega Platform, creating a new rule is an effective way to define and encapsulate specific behaviors or functionalities that can be reused across the application, enhancing maintainability and consistency. When a designer reuses a UI section frequently across different parts of the application, creating a rule for this UI section ensures that it maintains uniform behavior wherever it is used. This approach prevents duplication of design efforts and ensures that any updates to the UI section are centrally managed and uniformly propagated throughout the application.

Question 14

Before development, your team creates a spreadsheet with work items to populate the backlog. All
work items that describe business requirements are prioritized as Must have. You also create work
items to address:
A future enhancement request to group a set of existing steps into a multistep form
A drop-down list that is missing one of the required options — This work item is in progress because
the missing option prevents work from being done
How do you populate the backlog directly from the spreadsheet?

Accepted Answer

C

Explanation: When transitioning from planning to development, populating the backlog with work items that clearly articulate business requirements and enhancement requests is key. User stories are well- suited for capturing these needs in an Agile development environment. C . Create stories: User stories are a fundamental element in Agile methodologies, used to describe features, functionalities, or enhancements from the perspective of the end user. They are concise yet comprehensive, detailing what needs to be done and why. For the scenarios mentioned — grouping steps into a multistep form as a future enhancement, and addressing a missing option in a dropdown list — creating user stories allows these requirements to be clearly defined and prioritized in the backlog. Importing stories (A) might be a method to bulk add pre-defined stories from external sources but does not pertain to the action of creating new stories based on the spreadsheet contents. Creating bugs (B) is more appropriate for issues or errors that need to be fixed, not for new development work or enhancements. Creating feedback (D) could capture suggestions or comments but lacks the structured format of user stories for development purposes. Reference: Agile development practices and Pega’s Agile Workbench documentation highlight the use of user stories to effectively organize and prioritize development work, ensuring that the team focuses on delivering value according to business needs and user expectations.

Question 15

In which workspace do you configure a service-level agreement (SLA) with a passed deadline interval that repeats three times?

Accepted Answer

D

Explanation: To configure a service-level agreement (SLA) with a passed deadline interval that repeats: D . Dev Studio. Dev Studio provides advanced configuration options, including the ability to set up complex SLAs. This environment allows you to define detailed parameters for SLAs, such as a passed deadline interval and the repetition of those intervals.

Free Pegasystems PEGACPSA23V1 Actual Exam Questions