Question 1

The U+ Bank marketing department currently promotes various home loan offers to qualified
customers. Now, the bank does not want customers to receive more than four promotional emails
per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

Accepted Answer

A

Explanation: Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement the requirement that customers do not receive more than four promotional emails per quarter, regardless of past responses to that action by the customer. You can configure the volume constraint to limit the number of actions per channel per quarter and select the option to ignore previous responses. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per quarter. Suppression policies are used to exclude customers from receiving an action based on certain conditions, such as opt-out p

Question 2

MyCo, a telecom company, wants to introduce a new group of offers called Tablets for all customers. As a decisioning architect, which two valid actions do you create? (Choose Two)

Accepted Answer

B, D

Explanation: To introduce a new group of offers called Tablets for all customers, you need to create valid actions that represent propositions that you want to present to your customers. In this case, two valid actions are Netflix subscription for 12 months and 5% discount on the price. These are examples of benefits or incentives that can attract customers to buy tablets from MyCo. Tablet serial number and tablet operating system are not valid actions because they are not propositions that can be offered to customers; they are attributes or features of the tablets themselves. Verified Reference: Pega Academy - Decisioning Consultant - Creating actions and treatments

Question 3

U+ Bank, a retail bank, uses the business operations environment to perform its business changes.
The bank completes these changes by using revision management features of Pega Customer
Decision Hub™ and 1:1 Operations Manager.
Customers see credit card offers based on various engagement policies on the U+ Bank website. The
bank wants to update the underlying decision strategy of
an engagement policy condition.
According to best practices, which statement correctly describes the implementation of the change
to fulfill this business requirement?

Accepted Answer

D

Explanation: According to the best practice, a next-best-action designer should modify the decision strategy in Customer Decision Hub, because the decision strategy is part of the next-best-action framework that defines how to select and prioritize propositions for each customer. The 1:1 Operations Manager portal is used to manage the engagement policies and propositions, not the decision strategies. Verified Reference: Pega Decisioning Consultant | Pega Academy

Question 4

A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

Accepted Answer

D

Explanation: Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out p

Question 5

U+ Bank wants to send promotional emails related to credit card offers to their qualified customers.
The business intends to use the same action flow template with the desired flow pattern for all the
credit card actions.
What do you configure to implement this requirement?

Accepted Answer

B

Explanation: To implement this requirement, you need to configure a dynamic template in Customer Decision Hub. A dynamic template is a type of template that allows you to define a common action flow pattern for a group of actions that share similar characteristics, such as channel, issue, or group. You can specify which properties and components are required for each action in the group, and how they are mapped to the action flow template. This way, you can reuse the same action flow template for all the credit card actions, while still allowing some variations in their content and configuration. Verified Reference: Pega Academy - Decisioning Consultant - Creating dynamic templates

Question 6

What is the name of the property that the system computes automatically when you use an Adaptive Model decision component?

Accepted Answer

B

Explanation: Propensity is the name of the property that the system computes automatically when you use an Adaptive Model decision component. Propensity is a measure of how likely a customer is to accept an action, based on their past behavior and profile. An Adaptive Model component uses machine learning to calculate the propensity for each action and store it in a property with the same name as the action. Verified Reference: Pega Academy - Decisioning Consultant - Using adaptive models

Question 7

Which of the following reasons explains why a customer might receive an action that they already accepted?

Accepted Answer

B

Explanation: A customer might receive an action that they already accepted if the volume constraint for that action is not configured to exclude previously accepted offers. This option can be enabled by selecting the Exclude previously accepted actions checkbox in the volume constraint configuration. The action suitability conditions are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on their previous responses. The suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out p

Question 8

U+ Bank follows all engagement policy best practices to present credit card offers on their website.
The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer,
currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

Accepted Answer

A

Explanation: Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer. Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

Question 9

A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

Accepted Answer

D

Explanation: To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified Reference: Pega Academy - Decisioning Consultant - Importing data

Question 10

HOTSPOT
U+ Bank, a retail bank, uses the Business Operations Environment to perform its business changes.
The bank carries out these changes in the Pega Customer Decision Hub portal by using revision
management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you initiate the change request based on best
practices.
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Accepted Answer

Explanation: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPDC88V1/page_25_img_2.jpg

Question 11

HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to
qualified customers. The bank wants to limit the number of offers that customers can receive over a
given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
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Accepted Answer

Explanation: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPDC88V1/page_4_img_2.jpg

Question 12

HOTSPOT
U+ Bank decides to introduce a credit cards group by leveraging the Next-Best-Action capability of
Pega Customer Decision Hub™. The bank wants to present the credit card offers through inbound and
outbound channels based on the following criteria:
1. Customers must be above the age of 18 to qualify for credit card offers.
2. The site offers credit cards only if customers do not explicitly opt-out of any direct marketing for
credit cards.
3. The Platinum Card, one of the credit card offers, is suitable for customers with debt-to-income
ratio < 45.
As a decisioning architect, how do you implement this requirement? In the Answer Area, select the
correct engagement policy for each criterion.
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Accepted Answer

Explanation: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPDC88V1/page_31_img_2.jpg

Question 13

https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPDC88V1/page_10_img_2.jpg U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score. As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™. Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

Accepted Answer

D

Explanation: Using the decision table, you can find the label for a customer with a credit score of 240 and an average balance of 35000 by following these steps: Start from the top row and check if the customer’s credit score is less than 150. If yes, then the label is Very Poor. If no, then move to the next row. Check if the customer’s credit score is less than 175 and their average balance is less than 25000. If yes, then the label is Poor. If no, then move to the next row. Check if the customer’s credit score is less than 200 and their average balance is less than 50000. If yes, then the label is Fair. If no, then move to the next row. Check if the customer’s credit score is less than 250 and their average balance is less than 75000. If yes, then the label is Good. If no, then move to the last row. The last row applies to all other cases that do not match any of the previous conditions. The label for this row is Very Poor. In this case, the customer’s credit score is not less than 150, so the first row does not apply. The customer’s credit score is less than 175, but their average balance is not less than 25000, so the second row does not apply either. The customer’s credit score is not less than 200, so the third row does not apply. The customer’s credit score is less than 250 and their average balance is less than 75000, so the fourth row applies. Therefore, the label for this customer is Poor.

Question 14

DRAG DROP
U+ Bank, a retail bank, uses the Business Operations Environment to perform business changes. The
team members of the Business Content team and Enterprise Capabilities team perform several roles
in the change management process.
Select each role on the left and drag it to the task descriptions to which the role corresponds on the
right.
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Accepted Answer

Explanation: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPDC88V1/page_27_img_2.jpg

Question 15

U+ Bank, a retail bank, is currently presenting a cashback offer on its website.
Currently, only the customers who satisfy the following engagement policy conditions receive the
cashback offer:
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While continuing cross-selling on the web, the bank now wants to present the cashback offer
through a new channel, SMS. The bank also wants to update the suitability condition by lowering the
threshold of the debt-to-income ratio from 48 to 45.
As a business user, what are the two tasks that you define to update the cashback offer? (Choose
Two)

Accepted Answer

Explanation: To update the cashback offer, you need to edit the engagement policy and the action details. Editing the engagement policy allows you to add a new channel (SMS) and update the suitability condition (lowering the debt-to-income ratio). Editing the action details allows you to specify the treatment for each channel (web and SMS). Verified Reference: [Pega Decisioning Consultant | Pega Academy]

Free Pegasystems PEGACPDC88V1 Actual Exam Questions