Question 1

wants an application to process a new customer loyalty account that the store uses for marketing and
customer retention efforts. The customer enters their correct information. The data is stored in a
data relationship with an external data source.
Which type of data relationship do you create?

Accepted Answer

C

Explanation: For an application to process a new customer loyalty account with data stored in a data relationship with an external data source, you should create a data reference field. Data Reference Field: This field type allows the application to reference and use data from an external source without embedding it directly within the case. This is suitable for maintaining up-to- date information and integrating with external systems. Reference: Pega Academy: Data Management Pega Documentation: Data Relationships and Integration

Question 2

HOTSPOT The following view of a timesheet application an employee enters their hours for the week The total hours highlighted are automatically updated with the appropriate values as the fee enters their time. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_19_img_1.jpg The employee submits the timesheet. the following view is shown. The application reduces the vacation and sick time balances by the hours entered in the previous view. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_20_img_1.jpg

Accepted Answer

Explanation: Field: Total hours for each type of time tracked (work, vacation, sick) Method: Calculation Field: Cumulative total of all hours for the week Method: Calculation Field: Updated vacation and sick time balances Method: Data transform Total hours for each type of time tracked (work, vacation, sick) Method: Calculation Explanation: The total hours for each type of time (work, vacation, sick) are derived by summing up the respective hours entered by the employee for each day. This involves simple arithmetic operations which are best handled by a calculation rule in Pega. Reference: Pega Platform Business Architect Essentials, Chapter on Calculations and Decision Rules. Cumulative total of all hours for the week Method: Calculation Explanation: The cumulative total of all hours for the week is computed by summing up the total hours of work, vacation, and sick time. This is another straightforward arithmetic operation that should be implemented using a calculation rule. Reference: Pega Platform Business Architect Essentials, Chapter on Calculations and Decision Rules. Updated vacation and sick time balances Method: Data transform Explanation: When the employee submits the timesheet, the application needs to update the vacation and sick time balances by subtracting the entered hours from the available balances. This involves data manipulation which is appropriately handled using a data transform. Data transforms in Pega are used to copy and manipulate data. Reference: Pega Platform Business Architect Essentials, Chapter on Data Transforms and Activities.

Question 3

DRAG DROP Drag each report from the left to the corresponding report type on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_30_img_1.jpg

Accepted Answer

Explanation: To match the reports to the correct report types: Average duration and timeliness per assignment: Report Type: Process Report Total customer inquiry cases per state per product line: Report Type: Business Report Explanation: Process Reports: Focus on process metrics like the duration and timeliness of assignments. Business Reports: Focus on business metrics like customer inquiries segmented by state and product line. Reference: Pega Academy: Reporting and Analytics Pega Documentation: Types of Reports

Question 4

DRAG DROP A Developer configures a button with the action set as shown in the following image: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_28_img_1.jpg Place the events in the order they occur. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_28_img_2.jpg

Accepted Answer

Explanation: Order of Events: A user clicks the button. The system applies a data transform. The order ID value is set to the value of the confirmation number if the system confirms the payment. The system refreshes the section.  A user clicks the button. Explanation: The event sequence starts when the user interacts with the button by clicking it. This is the trigger for the subsequent actions. Reference: Pega Platform Business Architect Essentials, Chapter on User Interface.  The system applies a data transform. Explanation: After the button click, the specified data transform (SetDefaultValues) is executed. Data transforms are used to manipulate data, such as setting default values or copying data from one location to another. Reference: Pega Platform Business Architect Essentials, Chapter on Data Transforms.  The order ID value is set to the value of the confirmation number if the system confirms the payment. Explanation: Following the data transform, the system checks the condition (When Rule: PaymentConfirmed). If this condition is true, the system sets the .Order.OrderID property to the .ConfirmationNumber value. Reference: Pega Platform Business Architect Essentials, Chapter on Conditional Processing.  The system refreshes the section. Explanation: Finally, the section is refreshed to reflect any changes made during the previous steps. This ensures the user interface is updated with the latest data. Reference: Pega Platform Business Architect Essentials, Chapter on User Interface and Dynamic UI Updates.

Question 5

DRAG DROP Select each Process Step Description on the left and drag it to the appropriate Process Step on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_13_img_1.jpg

Accepted Answer

Explanation: Process Step Description: "A user enters information for a car reservation request." Process Step: Collect Information Process Step Description: "The system evaluates the request type to determine the next step." Process Step: Decision Process Step Description: "A manager determines whether to approve or reject a timesheet." Process Step: Approval Process Step Description: "The system notifies the user of the case status by email." Process Step: Automation A user enters information for a car reservation request. Process Step: Collect Information Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward. Reference: Pega Platform Business Architect Essentials, Chapter on Data Collection. The system evaluates the request type to determine the next step. Process Step: Decision Explanation: This step involves the system making a determination based on the provided information. A decision step in Pega is used to evaluate conditions and determine the next path or action in the case workflow. Reference: Pega Platform Business Architect Essentials, Chapter on Decision Management. A manager determines whether to approve or reject a timesheet. Process Step: Approval Explanation: This step is about reviewing and making an approval decision. In Pega, approval steps are used when a human needs to review the case and make a decision to approve or reject it. Reference: Pega Platform Business Architect Essentials, Chapter on Case Life Cycle Management. The system notifies the user of the case status by email. Process Step: Automation Explanation: This step involves automated communication. Automation steps in Pega can be configured to perform tasks like sending emails, updating records, or other system actions without manual intervention. Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.

Question 6

DRAG DROP Select each Use Case on the left and drag it to the appropriate Automation on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/_Pegasystems_PEGACPBA88V1/page_11_img_1.jpg

Accepted Answer

Explanation: Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case." Automation: Create PDF Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes." Automation: Send email Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist." Automation: Push notification Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval." Automation: Change to a stage  A medical specialist completes their review of an insurance claim, and the system attaches the report to the case. Automation: Create PDF Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case. Reference: Pega Platform Business Architect Essentials, Chapter on Case Design.  Employees of a financial services firm receive confirmation when they register for the required certification classes. Automation: Send email Explanation: This use case involves sending a confirmation to employees upon registration. The most suitable method for sending such confirmations is through an email. Email notifications ensure that the employee receives a record of their registration. Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.  A Fraud department manager receives a mobile notification that an approval request is in their worklist. Automation: Push notification Explanation: The manager needs to be alerted promptly about an approval request. Push notifications are ideal for this purpose as they provide real-time alerts directly to the mobile device. Reference: Pega Platform Business Architect Essentials, Chapter on Mobile and Multi-Channel.  When an approver rejects an expense report, an employee can modify and resend the report for approval. Automation: Change to a stage Explanation: When an expense report is rejected, the case needs to move back to a stage where the employee can modify and resubmit it. This involves changing the stage of the case to enable the necessary actions. Reference: Pega Platform Business Architect Essentials, Chapter on Case Management and Workflow.

Question 7

Which two statements are true about insights? (Choose Two)

Accepted Answer

Explanation: Two statements about insights are true: B . You can search for and select the fields that you want to include in an insight. This allows for customized data visualizations based on selected fields. C . You can transform data queries into sharable visualizations, making it easy to share insights with others in the organization. Reference: Pega Academy: Insights and Data Visualization Pega Documentation: Creating and Sharing Insights

Question 8

…..assignment routes loan requests to a specific loan officer based on the type of loan.
If the loan is a mortgage, the case is routed to Adam Ross.
If the loan is for an automobile, the case is routed to Julia Samuels.
If the loan is an equity line, the case is routed to Don Smith.
….do you configure the routing to ensure the case advances to the correct loan officer?

Accepted Answer

C

Explanation: To route cases to specific loan officers based on loan type using business logic, the following steps are typically used in Pega: Use Decision Rules: Define a decision table or decision tree that maps loan types to specific operators (loan officers). Configure Routing in the Flow: In the flow rule, configure the assignment shape to use the decision rule to determine the routing based on the loan type. Route to Operator: Use the "To Operator" routing option, and apply the decision logic to dynamically determine the operator (loan officer). In this case: For mortgage loans, the decision rule routes the case to Adam Ross. For automobile loans, the decision rule routes the case to Julia Samuels. For equity line loans, the decision rule routes the case to Don Smith. Reference: Pega Academy: Assignments and Routing Pega Decision Management: Using Business Logic for Routing

Question 9

....can select a checkbox to subscribe to a text messaging service. Selecting the checkbox displays a
field to enter a mobile phone number. lo you configure the application to display the mobile phone
number field only after users select the checkbox?

Accepted Answer

B

Explanation: Use a visibility condition on the mobile phone number field to determine whether to show the field: In Pega, visibility conditions are used to control the display of UI elements based on specific conditions. In this case, you would configure the visibility condition on the mobile phone number field to display it only when the checkbox for subscribing to the text messaging service is selected. Reference: Pega Academy, User Interface Design, Visibility Conditions.

Question 10

Which of the following statements about responsive breakpoints is true?

Accepted Answer

C

Explanation: The statement that is true about responsive breakpoints is: C . Custom responsive breakpoints are configured in App Studio. This allows you to define how the UI behaves at different screen sizes. Explanation: Responsive Breakpoints: These are used to adapt the UI layout for different screen sizes, ensuring a good user experience on all devices. Reference: Pega Academy: Responsive UI Design Pega Documentation: Configuring Responsive Breakpoints in App Studio

Free Pegasystems PEGACPBA88V1 Actual Exam Questions