Question 1

UCom wants its shopping website to share an update about order acceptance and expected delivery time. Which Automation Step is most suitable?

Accepted Answer

A

Explanation: The Send Notification automation step is the most suitable and correct choice. In the Pega Platform™, this step is specifically designed to configure and send various types of communications to users, including push notifications, emails, and SMS messages. For an e-commerce website needing to provide an order update, the Send Notification step offers the necessary functionality to alert the customer through the most appropriate channel, such as a push notification to their mobile app or an email, making it the correct and encompassing automation for this scenario.

Question 2

In a Customer Service Case Type, customers can indicate interest in filling out a survey about their
customer service experience. If the customer agrees to complete the survey, they proceed to the
Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies
this requirement?

Accepted Answer

C

Explanation: In Pega, the case life cycle is designed to progress through stages sequentially. To handle optional stages based on business logic, you configure a "Skip when" condition on the stage itself. In this scenario, the "Customer Survey Stage" should only be executed if the customer agrees. The most direct and standard configuration is to define a condition that skips the stage when the customer does not agree to the survey. When the skip condition is met, the case bypasses the stage and moves to the next step, which is resolution.

Question 3

Identify the name of Pega's business architecture design that aligns human intelligence and process automation with business logic to deliver high-value software solitons.

Accepted Answer

A

Explanation: Pega's Center-out business architecture is a model that places the customer journey and business outcomes at the core of the design. It orchestrates work by applying business logic and rules to automate processes and guide human tasks. This approach ensures consistent and context-aware interactions across all channels (such as web, mobile, and call center), effectively aligning human intelligence and process automation to deliver optimal, high-value solutions.

Question 4

You are configuring an accident claim case with two child cases for an automobile insurance
company, as shown in the following figure:
PEGACPBA24V1 practice exam questions

The business requirement changes to allow the parent case to continue independently of the child
case processes, w do you configure the Wait step for this requirement?

Accepted Answer

A

Explanation: The business requirement is to allow the parent case to proceed independently of its child cases. The Wait step is used to pause a case, often to wait for child cases to reach a certain status. To meet the requirement for independent processing, the Wait step must be configured to not enforce a dependency. Option A describes configuring the step to allow the parent case to continue regardless of the child case status, which directly fulfills the requirement by effectively removing the pause condition related to the child cases.

Question 5

An order fulfillment case type allows a customer to update user profile information during the order
placement stage. The user profile consists of the following three pages:
♦ Account ID and password
♦ Customer contact information
♦ A list of open orders with the status of each order
How do you configure the case type to allow customers to update any of the user profile pages
individually?

Accepted Answer

A

Explanation: Optional actions (formerly known as local actions) are the standard Pega feature for allowing users to perform discretionary, single-task activities that are not part of the primary case path. By configuring an optional action for each user profile page (Account ID, Contact Info, Open Orders), you empower the customer to update any of this information individually and at any point during the order placement stage. This design provides flexibility without disrupting the main workflow of placing an order.

Question 6

A manager requests a report that contains the following columns: Create Date, Case ID, Create
Operator, and Work Status. You must sort the cases so the case with the most recent create date
appears at the top of the list and descends in order.
How do you design the report definition to support this requirement?

Accepted Answer

A

Explanation: The requirement is to sort cases so the most recent 'Create Date' appears at the top. This is a descending sort order. In a Pega report definition, sorting a date or numeric column from "Highest to Lowest" arranges the records in descending order. The highest date value is the most recent date, fulfilling the manager's request to see the newest cases first.

Question 7

The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an
estimate of the cost of repairs.
• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and
customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

Accepted Answer

D

Explanation: According to Pega best practices, a child case is ideal for handling a part of a business process that can be instantiated multiple times, involves different parties, and can run in parallel. In the automobile insurance claim scenario, a single claim (the parent case) can involve repairs for multiple vehicles. Each vehicle repair is a distinct unit of work, often handled by a different third-party repair shop. Creating a "Repair" child case for each vehicle allows these processes to be managed independently while the parent "Claim" case tracks their overall progress and awaits their completion before it can be resolved.

Question 8

DRAG DROP Select each Use Case on the left and drag it to the appropriate Automation on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_8_img_1.jpg

Accepted Answer

Explanation: This solution maps Pega Platform automation shapes to their specific business requirements: Send email : Used to generate and send automated correspondence (confirmations) to interested parties. Change to a stage : When a case is rejected, the workflow must often revert to a previous phase (e.g., a "Correction" stage) to allow the employee to modify data. This shape transitions the case flow to a specific stage. Push notification : Specifically designed to send alerts to mobile devices, matching the requirement for a "mobile notification." Create PDF : This automation converts a section or view of the case data into a portable document format (PDF) and automatically attaches it to the case file, satisfying the requirement to attach a finalized report.

Question 9

DRAG DROP Drag each report from the left to the corresponding report type on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_25_img_1.jpg

Accepted Answer

Explanation: In Pega Platform, reporting is categorized based on the type of metrics used: Business Metrics or Process Metrics . Business reports analyze the actual data entered into a case to track operational performance or volume. The item " Total customer inquiry cases per state per product line " aggregates case data based on business properties (State and Product Line), classifying it as a business report. Process reports track the performance of the workflow itself (how work is performed), utilizing system-generated metrics like time, effort, and SLA compliance. The item " Average duration and timeliness per assignment " measures the efficiency of task completion and adherence to deadlines, which identifies it as a process report.

Question 10

DRAG DROP Select each Process Step Description on the left and drag it to the appropriate Process Step on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_10_img_1.jpg

Accepted Answer

Explanation: In Pega Platform case design: Collect Information steps create an assignment for a user to input data into a form, matching the action where a user enters reservation details. Approval steps are specific assignments routed to a supervisor (manager) to explicitly accept or reject a case, matching the timesheet review scenario. Decision steps are automated processes where the system evaluates logic or conditions (such as checking a request type) to determine which path the workflow should take next. Automation steps perform system-side actions without human intervention, such as sending correspondence (emails) or updating databases.

Question 11

DRAG DROP Select each use case on the left and drag it to the appropriate router on the right. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_44_img_1.jpg

Accepted Answer

Explanation: Route to a skilled work group: This is used when the assignment requires a specific skill (e.g., Russian language) or certification , and any available member of that group can complete it. Route to a work queue: This is appropriate for an organizational unit like Accounts Receivable where the work (auditing billing requests) is generic and can be done by any available user in that team's queue. Route to a specific user: This is used when the task must go to a single, named individual holding a specific role (e.g., a Vice President) regardless of their immediate availability or skill set. Route to the current user: This maintains user affinity by ensuring subsequent steps in a sequential task or screen flow are assigned to the user who started the work, completing the series of screens.

Question 12

DRAG DROP Select and move the Business Architect tasks to the Journey Centric Delivery project order column and place them in the correct order. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_28_img_1.jpg

Accepted Answer

Explanation: This sequence follows the standard Pega Express / Journey Centric Delivery project lifecycle phases (Discover, Prepare, Build): Prepare for project kickoff meeting: This is the initial step in the Prepare phase. The Business Architect (BA) helps organize and prepare for the kickoff to align stakeholders on the project vision and scope (Minimum Lovable Product) defined during the Discover phase. Capture sessions on discrete aspects of the case type: Following the kickoff, the team conducts Directly Capture Objectives (DCO) sessions. Here, the BA and team drill down into the specific details ("discrete aspects") of the Microjourneys and Case Types to understand requirements. Refine backlog stories: Once requirements are captured, the BA works to refine (groom) the user stories in the backlog. This involves adding acceptance criteria and details to ensure stories meet the "Definition of Ready" for the development team to build. Playback configurations: Finally, after the development team has configured the solution based on the refined stories (during the Build phase), the BA leads or participates in Playbacks . These sessions demonstrate the configured application to stakeholders for validation and feedback.

Question 13

DRAG DROP A Developer configures a button with the action set as shown in the following image: https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_23_img_1.jpg Place the events in the order they occur. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_23_img_2.jpg

Accepted Answer

Explanation: In Pega, Action Sets configured on a control execute sequentially from top to bottom. The sequence is initiated by the trigger event, a user clicks the button . The first configured action in the list is "Refresh-This section". Inside this action, a Data Transform ( SetDefaultValues ) is defined. When a section refresh includes a data transform, the system executes the data transform on the server to update the clipboard data before regenerating the HTML. Consequently, the system applies a data transform first, and then the system refreshes the section in the browser with the updated data. The second action, "Set Value," is listed below the refresh action. It runs after the refresh completes. This action contains a specific condition ( PaymentConfirmed ), so the order ID value is set only if that condition is met.

Question 14

HOTSPOT The following view of a timesheet application an employee enters their hours for the week The total hours highlighted are automatically updated with the appropriate values as the fee enters their time. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_15_img_1.jpg The employee submits the timesheet. the following view is shown. The application reduces the vacation and sick time balances by the hours entered in the previous view. https://kxbjsyuhceggsyvxdkof.supabase.co/storage/v1/object/public/file-images/PegaSystems_PEGACPBA24V1/page_15_img_2.jpg

Accepted Answer

Explanation: Field: Total hours for each type of time tracked (work, vacation, sick) Method: Calculation Field: Cumulative total of all hours for the week Method: Calculation Field: Updated vacation and sick time balances Method: Data transform Total hours for each type of time tracked (work, vacation, sick) Method: Calculation The total hours for each type of time (work, vacation, sick) are derived by summing up the respective hours entered by the employee for each day. This involves simple arithmetic operations which are best handled by a calculation rule in Pega. Reference: Pega Platform Business Architect Essentials, Chapter on Calculations and Decision Rules. Cumulative total of all hours for the week Method: Calculation The cumulative total of all hours for the week is computed by summing up the total hours of work, vacation, and sick time. This is another straightforward arithmetic operation that should be implemented using a calculation rule. Reference: Pega Platform Business Architect Essentials, Chapter on Calculations and Decision Rules. Updated vacation and sick time balances Method: Data transform When the employee submits the timesheet, the application needs to update the vacation and sick time balances by subtracting the entered hours from the available balances. This involves data manipulation which is appropriately handled using a data transform. Data transforms in Pega are used to copy and manipulate data. Reference: Pega Platform Business Architect Essentials, Chapter on Data Transforms and Activities.

Question 15

HOTSPOT
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial
urgency values are both set to 10.
The SLA starts when the assignment is created
If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by
10
If the deadline elapses and the assignment is not yet completed, the assignment urgency increases
by 10
If the passed deadline elapses and the assignment is not yet competed, the assignment urgency
increases by 10
In the Answer Area, select the urgency for each milestone.
PEGACPBA24V1 practice exam questions

Accepted Answer

Explanation: Goal – 20 Deadline – 30 Passed Deadline - 40

Free Pegasystems PEGACPBA24V1 Actual Exam Questions