Free Microsoft Dynamics MB-910 Actual Exam Questions
The questions for this exam were last updated on January 7, 2026
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Question No. 1
DRAG DROP
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for
cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for
cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question No. 2
A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
Which two actions can the company perform using out-of-the-box features? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 3
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use
to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
to capture leads? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 4
HOTSPOT
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the
customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You are a sales manager working for a paper manufacturer.
You need to create customers in Dynamics 365 Sales and attach the customer’s contract to the
customer record as a PDF file.
Which record type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question No. 5
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict
upcoming sales revenue.
Which standard record type is used to create the forecast?
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict
upcoming sales revenue.
Which standard record type is used to create the forecast?
Select one option, then reveal solution.
Question No. 6
DRAG DROP
A company is implementing Dynamics 365 Customer Service. You need to recommend features that
will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct
requirements. Each feature may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
A company is implementing Dynamics 365 Customer Service. You need to recommend features that
will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct
requirements. Each feature may be used once, more than once, or not at all. You may need to drag
the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question No. 7
HOTSPOT
A company calibrates and services medical equipment for customers across the United States. The
company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the
customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each
technician’s location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the
appropriate option in the answer area.
A company calibrates and services medical equipment for customers across the United States. The
company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the
customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each
technician’s location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the
appropriate option in the answer area.
Question No. 8
Which two components are included in Dynamics 365 Marketing? Each correct answer presents a
complete solution.
NOTE: Each correct selection is worth one point.
complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 9
HOTSPOT
A service company is planning to implement a new system. You evaluate whether the company’s
requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
A service company is planning to implement a new system. You evaluate whether the company’s
requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Question No. 10
Which three capabilities are included in Dynamics 365 Marketing? Each correct answer presents a
complete solution. NOTE: Each correct selection is worth one point.
complete solution. NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 11
A company plans to implement Dynamics 365 Project Operations.
Which two billing methods does Dynamics 365 Project Operations support? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
Which two billing methods does Dynamics 365 Project Operations support? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 12
HOTSPOT
A company plans to implement new support software. You need to recommend solutions for the
company.
What should you recommend to meet each requirement? To answer, select the appropriate options
in the answer area.
NOTE: Each correct selection is worth one point.
A company plans to implement new support software. You need to recommend solutions for the
company.
What should you recommend to meet each requirement? To answer, select the appropriate options
in the answer area.
NOTE: Each correct selection is worth one point.
Question No. 13
HOTSPOT
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two
email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
A company uses Dynamics 365 Marketing. The company wants an automated solution to test two
email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Question No. 14
A company sells and services commercial refrigeration equipment. The company is implementing
Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required
expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required
expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 15
HOTSPOT
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
You plan to implement Dynamics 365 Customer Service.
For each of the following statements, select Yes if then statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.