Home/microsoft/Free Microsoft Dynamics MB-240 Actual Exam Questions

Free Microsoft Dynamics MB-240 Actual Exam Questions

The questions for this exam were last updated on January 7, 2026

Dumps Box (DumpsBox) offers up-to-date practice exam questions for MB-240 certification exam which are developed and validated by Microsoft subject domain experts certified in Microsoft Dynamics MB-240 . These practice questions are update regularly as we keep an eye on any recent changes in MB-240 syllabus, and when there is update our team quickly adjusts the questions. This commitment to providing the best quality exam prep material to certification aspirants is what makes DumpsBox.com the best certification exam prep website. On top of that, our strong, yet strictly moderated, community based feedback keeps the content clean and current. Each question has helpful community discussion that provides it extra perspective and introduces helpful resources for better exam preparation. This also saves students from other outdated practice questions or illicit exam dumps that can have adverse affects on career. Browse through our Microsoft Dynamics MB-240 exam questions and pass your exam on first try.

Question No. 1
You are implementing Microsoft Dynamics 365 Field Service.
The customer wants to use the system to capture changes in various system readings when a
technician is onsite servicing an asset.
What should you recommend?
Select one option, then reveal solution.
Question No. 2
You are a field service technician. You need to supply a fan belt for a compressor at a customer site.
When checking the stock in your van. you realize your fan belt inventory is showing 0.
You need to initiate a transfer from the stock at the home office.
Which two fields must you use to complete the transfer of stock? Each correct answer presents part
of the solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 3
Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure loT Hub
to manage its loT devices.
The device management team reports an issue where they are unable to register devices since the
start of their day.
You need to troubleshoot this issue.
What are the two main reasons for this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 4
You need to add a control to display the required information for all assets to the custom page.
Which control should you use?
Select one option, then reveal solution.
Question No. 5
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce
travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?
Select one option, then reveal solution.
Question No. 6
As part of the Microsoft Dynamics 365 Field Service implementation, your company wants to track
the time that technicians spend on work orders and other scenarios. The company wants to be able
to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
Select all that apply, then reveal solution.
Question No. 7
You implemented Microsoft Dynamics 365 Field Service for an electronics company.
The technician reports that they are unable to view the customer asset hierarchy and the functional
location at the customer s location.
• While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service
Resource security role to a technician.
• While working at the customer site, there were some internet connectivity issues and so the
technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
Select one option, then reveal solution.
Question No. 8
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for
optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks,
products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the
solution.
Select all that apply, then reveal solution.
Question No. 9
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to
workorders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
Select one option, then reveal solution.
Question No. 10
Contoso has asked that you create several work order types to meet their Requirements and Planned
Changes.
Of the many work order types requested, which three should you create? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
Select all that apply, then reveal solution.
Question No. 11Drag & Drop

DRAG DROP Your Healing. Venting, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders. You need to set up templated resolutions to be attached to a work order. Which four actions must you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order. MB-240 practice exam questions

Options
APost the work order.
BAssociate the resolution with a work order type.
CCreate a resolution record under Settings in Field Service.
DAssociate the resolution with an incident type.
ECreate a work order.
FSelect Resolution.
Drag an item to a target. Click × to remove.
Answer Area
1
Drop item here
2
Drop item here
3
Drop item here
4
Drop item here
Question No. 12Drag & Drop

DRAG DROP Your company recently enabled a self-service scheduling portal for your customers to schedule appointments. You need to explain how a portal access request can be sent manually to your customers to access the portal. Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order. MB-240 practice exam questions

Options
ASelect the Web API User role.
BSelect Create Invitation for a contact.
CAdd an existing web role.
DSend the invite code.
ESelect Send Password Reset to Contact.
Drag an item to a target. Click × to remove.
Answer Area
1
Drop item here
2
Drop item here
3
Drop item here
4
Drop item here
Question No. 13Drag & Drop

DRAG DROP Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company. You need to process a return. Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order. MB-240 practice exam questions

Options
ACreate a Return to Vendor record.
BCreate an Ownership Change record.
CCreate an RMA.
DAdd RMA products.
ECreate an RMA Receipt, indicating the product(s) received.
Drag an item to a target. Click × to remove.
Answer Area
Target 1
Drop item here
Target 2
Drop item here
Target 3
Drop item here
Question No. 14Drag & Drop

DRAG DROP You are implementing Dynamic 365 Field Service for a customer. You need to implement push notifications to the Field Service Mobile app to send proactive communications to the assigned technicians in real-time. Which three actions should you perform in the Power Automate Cloud Flow in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order. MB-240 practice exam questions

Options
AIdentify the user who owns the booking.
BUse the Send Push Notification action to configure the notification.
CRetrieve the mobile phone number of the user assigned to the booking.
DEnsure the resource on the booking is a user.
EIdentify the user who is using the Field Service Mobile app.
FUse the Send Push Notification V2 action to configure the notification.
Drag an item to a target. Click × to remove.
Answer Area
1
Drop item here
2
Drop item here
3
Drop item here
Question No. 15Drag & Drop

DRAG DROP You are a Microsoft Dynamics 365 Field Service dispatcher. You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. MB-240 practice exam questions

Options
ACreate a new requirement group.
BBook the requirement with the scheduling assistant.
CCreate a requirement group template.
DAssociate an incident type to the requirement group template.
EAdd the incident type to a work order.
FBook the work order.
Drag an item to a target. Click × to remove.
Answer Area
Target 1
Drop item here
Target 2
Drop item here
Target 3
Drop item here
Target 4
Drop item here