Free Microsoft Dynamics MB-240 Actual Exam Questions
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The customer wants to use the system to capture changes in various system readings when a
technician is onsite servicing an asset.
What should you recommend?
When checking the stock in your van. you realize your fan belt inventory is showing 0.
You need to initiate a transfer from the stock at the home office.
Which two fields must you use to complete the transfer of stock? Each correct answer presents part
of the solution.
NOTE: Each correct selection is worth one point.
to manage its loT devices.
The device management team reports an issue where they are unable to register devices since the
start of their day.
You need to troubleshoot this issue.
What are the two main reasons for this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Which control should you use?
You need to give your organization's technicians better visibility on their locations in order to reduce
travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?
the time that technicians spend on work orders and other scenarios. The company wants to be able
to report on utilization and billing.
You need to advise on the ways time entries can be created in Field Service.
What are three possible ways? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point
The technician reports that they are unable to view the customer asset hierarchy and the functional
location at the customer s location.
• While setting up the Dynamics 365 Field Service mobile app, you assigned the Field Service
Resource security role to a technician.
• While working at the customer site, there were some internet connectivity issues and so the
technician had to work offline.
Why was the technician unable to view customer asset hierarchy and functional location?
optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks,
products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the
solution.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to
workorders going forward. The resource must be able to be scheduled for other accounts.
How can you achieve this goal?
Changes.
Of the many work order types requested, which three should you create? Each correct answer
presents a complete solution.
NOTE: Each correct selection is worth one point.
DRAG DROP Your Healing. Venting, and Air Conditioning (HVAC) customer wants to help technicians in the future by making resolutions available for use on work orders. You need to set up templated resolutions to be attached to a work order. Which four actions must you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order. 
DRAG DROP Your company recently enabled a self-service scheduling portal for your customers to schedule appointments. You need to explain how a portal access request can be sent manually to your customers to access the portal. Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer area. Arrange the four actions in the correct order. 
DRAG DROP Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company. You need to process a return. Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order. 
DRAG DROP You are implementing Dynamic 365 Field Service for a customer. You need to implement push notifications to the Field Service Mobile app to send proactive communications to the assigned technicians in real-time. Which three actions should you perform in the Power Automate Cloud Flow in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order. 
DRAG DROP You are a Microsoft Dynamics 365 Field Service dispatcher. You need to implement a capability within the schedule board to allow you to find resources for a work order. The work order can be done by any resource with the right piece of equipment, who is available at 9:00 A.M. during a selected week. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 