Free Microsoft Azure AI-102 Actual Exam Questions - Question 2 Discussion

Question No. 2
You have a product support manual.
You need to build a product support chatbot based on the manual. The solution must minimize
development effort and costs.
What should you use?
Select one option, then reveal solution.
US
HN
Haris N.
2026-02-11

What about B? It’s designed for Q&A with minimal setup, so less dev work.

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Sohail H.
2026-02-11

I’m thinking option C could add unnecessary complexity here. Grounding with Azure AI Search sounds powerful but setting up and maintaining that index might increase cost and effort. Since the goal is minimal development, B feels more straightforward—it’s designed specifically for custom Q&A without needing extra fine-tuning or data prep. Also, if the manual is mostly text, the custom question answering service should cover it well. Could anyone share if there are performance trade-offs between B and D when dealing with mainly unstructured text?

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PL
Peter L.
2026-01-29

If the main goal is minimizing effort and cost, B seems like it avoids the need for complex tuning or grounding. But does C’s grounding with search add enough value to justify extra work?

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PL
Peter L.
2026-01-22

Maybe B, since custom Q&A fits well for straightforward manual queries without heavy dev work.

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WD
Will D.
2026-01-17

Is there any mention of how dynamic or complex the questions might be? Like, are they expecting straightforward Q&A or more conversational back-and-forth? That could help decide if a simple custom question answering service fits better than something grounded in search or document intelligence. Also, what’s the scale here-just a few dozen documents or a massive manual? Those details seem kinda crucial.

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