Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 13 Discussion
an example of a utility requirement for this service?
D. Storage size feels like a basic utility since it defines what the service actually provides. Availability is important, but without enough space, the service loses its core usefulness.
Maybe C, uptime is critical for utility, ensuring constant access to the service.
D, because utility requirements usually define core features or capacities users expect. Storage space is fundamental to a document storage service, unlike speed or uptime which are more about performance or availability.
It’s B, since performance specs like loading times show how the service performs for users.
Option B could also be seen as a utility requirement since it sets a performance expectation directly tied to how the service operates. While C deals with uptime and reliability, B specifies a functional aspect of system responsiveness, which impacts user experience. It’s not just a quality attribute but influences the service’s utility by defining acceptable behavior during use. So, B has a solid claim as well when thinking about utility in terms of system performance rather than just capacity or availability.
This one’s tricky, but I’m going with D. Utility requirements usually focus on the core service capabilities, like how much storage space is provided. Availability (C) feels more like a service-level or quality attribute, while A and B are more about interface and performance details. D directly defines what the service offers in terms of capacity, which fits the utility angle.
A imo, because utility requirements are about what the service does—its features and functions. Displaying a list of uploaded items is a clear feature. Options like C and D seem more about quality or capacity, which are performance or resource-related, not utility itself. B talks about speed, which is more a performance metric too. So A fits the utility category best here.
I’m not sure it’s C since 24/7 availability feels more like reliability than utility. Maybe D?
Probably C, since availability is a utility factor for cloud services.