Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 10 Discussion

I’d go with B here. Asking the provider to customize the solution means the consumer can get something tailored exactly to their unique needs, rather than trying to fit into an existing setup or vague goals. It’s more practical than just listing needs without ensuring the solution fits those needs properly. Plus, relying on past legacy solutions (C) might limit innovation or improvements. So, B seems like a balanced approach where the provider can bring expertise to design something that actually works.

A I think starting with what you want to achieve keeps things flexible and avoids locking the provider into rigid specs that might not fit future needs.

I think A makes sense because focusing on what needs to be achieved leaves room for the provider to suggest the best solution, instead of getting stuck on specifics from the start. Paul R.

D imo, giving a detailed list helps avoid misunderstandings and sets clear expectations from the start. It feels safer than just listing needs or expecting customization.

Agreed, A fits best since it focuses on outcomes, not just specifics.

A makes the most sense here.