Free Actual Actual Exam Questions for ITIL-DSV – Edition - Question 1 Discussion
Question No. 1
An organization will navigate through a digital transformation. What would help the service provider
to maintain a good relationship during this time of organizational change?
to maintain a good relationship during this time of organizational change?
Select one option, then reveal solution.
US
FL
Fahad L.
2026-02-12
It’s A—regular surveys show ongoing commitment and help catch issues early.
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ML
Michael L.
2026-02-12
D imo, guarantees on downtime fix times build real trust during big change.
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ML
Michael L.
2026-02-01
Maybe C makes sense too, since stepping up service levels shows commitment and support during the change, which could strengthen relationships better than just surveys.
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ML
Michael L.
2026-01-26
A imo, staying tuned to customer feedback beats just lowering prices or promises.
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RI
Ravi I.
2026-01-16
Option A sounds good but how often is "regularly" exactly?
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