Free COMPTIA Cloud Essentials+ CLO-002 Actual Exam Questions - Question 13 Discussion
Which of the following does this describe?
Actually, it’s definitely not A or C because maintenance agreements usually cover updates and repairs, not response times. The key here is the vendor promising a response time to the client, which is exactly what SLAs cover. Managed service agreements might include this but are broader contracts, so D fits best as it specifically defines service expectations like incident response times from the vendor to the client.
It’s D because SLAs are all about the external promises a vendor makes to the client, like guaranteed response times. The two-hour response is a classic SLA metric, not just internal coordination.
B imo, since Managed Service Agreements often include guaranteed response times as part of ongoing service.
C/D? Operating Level Agreements usually define internal support between teams, while Service Level Agreements (D) set customer-facing commitments like response times. Since this is vendor-client, D fits better.
It’s definitely D here. The 2-hour incident response time is a clear measurable service performance metric that’s agreed upon between the vendor and client. A Maintenance Agreement (A) usually covers routine fixes, not specific incident response times. Operating Level Agreements (C) are internal to an organization, so that doesn’t fit since this is about a vendor. Managed Service Agreements (B) cover broader ongoing support but don’t usually specify exact response windows like this. So, the best fit is the Service Level Agreement (D).
Isn’t a Managed Service Agreement more about ongoing management rather than specific response times? The 2-hour incident response seems more like a defined service metric, which would rule out B and point to D or maybe C. Thoughts?
D, because it defines specific service performance metrics between client and vendor.
It’s D, since response time commitments are classic SLA stuff.
This feels like it’s about the quality or timing of a service promised by a vendor, which usually points to a Service Level Agreement (D). A Maintenance Agreement (A) is more about repairs and upkeep, and Operating Level Agreements (C) are internal between teams, not with vendors. Managed Service Agreement (B) would cover ongoing management but wouldn’t specifically highlight response times like this. The key here is the guaranteed response time to incidents, which aligns best with D.
This one’s kinda tricky, but the 2-hour response sounds like a performance target tied to a service being provided, not just general maintenance or internal operations. So could it be D? But I’m not 100% sure if managed service agreements might also cover response times like this. Anyone got a clearer take on how these differ exactly?